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Tech Specialist I
3 weeks ago
What We Need
Corpay is currently hiring a Tech Specialist I. This position is the primary point of contact for customers. The CSR has a key role in helping customers have a positive experience; and helping the customer resolve any immediate needs that might impact the ability to fuel using their Fleet account.
How We Work
The Tech Specialist I team works Hybrid, so you will be expected to work in our Nashville, TN and remote environment. Corpay will set you up for success by providing:
- Assigned office workspace
- Company-issued equipment
- Virtual training
- Monthly home Internet stipend
The responsibilities of the role will include:
- Handling inbound (80+) and outbound calls in a professional manner
- Utilize multiple applications provided by Corpay in order to assist customers efficiently and in a timely manner.
- Demonstrate effective oral and written communications with customers, department personnel and management
- Proficient in being able to cross sell additional products and services
- Transfer calls to appropriate department or staff
- Process check by phone requests
- Provide customers with accurate account information in a fast pace environment
- Fee negotiation
- Good interpersonal skills and team work awareness
- Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques
- 3+ years of high call volume experience
- Analytical and general math skills are required
- Must be organized, able to communicate effectively and comfortably on the phone with customers
- Fuel and credit card industry experience a plus
- Microsoft Word and Excel experience is required
- Have the ability to work independently
- Need to be focused, detail-oriented, self-motivated
Other details
- Job Family Service
- Pay Type Hourly
- Employment Indicator Employee
Apply Now
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