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Tech Specialist I

3 months ago

Nashville, United States Fleetcor Full time
Tech Specialist I

What We Need

Corpay is currently hiring a Tech Specialist I. This position is the primary point of contact for customers. The CSR has a key role in helping customers have a positive experience; and helping the customer resolve any immediate needs that might impact the ability to fuel using their Fleet account.

How We Work

The Tech Specialist I team works Hybrid, so you will be expected to work in our Nashville, TN and remote environment. Corpay will set you up for success by providing:
  • Assigned office workspace
  • Company-issued equipment
  • Virtual training
  • Monthly home Internet stipend
Role Responsibilities

The responsibilities of the role will include:
  • Handling inbound (80+) and outbound calls in a professional manner
  • Utilize multiple applications provided by Corpay in order to assist customers efficiently and in a timely manner.
  • Demonstrate effective oral and written communications with customers, department personnel and management
  • Proficient in being able to cross sell additional products and services
  • Transfer calls to appropriate department or staff
  • Process check by phone requests
  • Provide customers with accurate account information in a fast pace environment
  • Fee negotiation
  • Good interpersonal skills and team work awareness
  • Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques
Qualifications & Skills
  • 3+ years of high call volume experience
  • Analytical and general math skills are required
  • Must be organized, able to communicate effectively and comfortably on the phone with customers
  • Fuel and credit card industry experience a plus
  • Microsoft Word and Excel experience is required
  • Have the ability to work independently
  • Need to be focused, detail-oriented, self-motivated
#LI-MJ1 #Hybrid #INDTECH

Other details
  • Job Family Service
  • Pay Type Hourly
  • Employment Indicator Employee


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