Field Support Tech IFA

2 weeks ago

Johnstown, United States H&R Block Full time

517050BR

Title:

Field Support Tech IFA - S

What you'll do... :

Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.

Day to day you'll…

  • Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC

  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.

  • Help troubleshoot/support FR offices by phone and chat.

  • Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.

  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.

  • Maintain network and telephone systems in company offices.

  • Document hardware problems and their resolution within the ticketing system.

  • Assist with special projects, as needed.

  • Remote into and/ or control desktops to resolve technical issues.

  • Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.

  • Maintain a technical working knowledge of product or products supported by the department.

  • Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.

  • Perform other duties as assigned.

Job ID:

517050BR

Address1:

1513 SCALP AVE STE 200

City:

JOHNSTOWN

State:

Pennsylvania

About H&R Block... :

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Employee Type:

Seasonal - Corporate

What you'll bring to the team... :

Education:

  • High school diploma or equivalent

Work Experience:

  • Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)

  • Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.

  • Ability to work independently or on a team

  • Oral, written and interpersonal communication skills

  • Demonstrated decision making, analytical and problem-solving skills.

  • Demonstrated organization, prioritization and project coordination skills.

  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.

Posting Title:

Seasonal FST - Seasonal, Field & Phone Support Tech

Sponsored Job:

#hrbjobs #indeedjn

Job Family:

Engineering & Ops

WOTC Eligibility Check:

Yes

  • Technical Support Tech I

    4 weeks ago

    Johnstown, United States Belcan Full time

    Technical Support Tech I Job Number: 349237 Category: Help Desk / Support Description: #NowHiring #TechnicalSupportTech Job Title: Technical Support Tech I Contract: 6 Months Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Technical Support Tech I Job...

  • Tech Support Analyst I

    2 weeks ago

    Johnstown, United States LifePoint Health Full time

    Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient, behavioral health,...

  • Tech Support Analyst I

    2 weeks ago

    Johnstown, United States LifePoint Health Full time

    Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient, behavioral health,...

  • Project Manager

    3 weeks ago

    Johnstown, United States Tech USA Full time

    Lean Project Manager Summary TECH is an 80+ year old manufacturer and distributor of tire and wheel service products throughout the world. TECH lives by a core set of principles, known as our H.I.L.T.I. values - Honor, Intelligence, Leadership, Teamwork and Innovation. Our employees are the foundation of our Company, they make TECH products great and they...

  • Technical Support Tech I

    2 weeks ago

    Johnstown, United States Belcan Full time

    Technical Support Tech I Job Number: 349184 Category: Help Desk / Support Description: #NowHiring #TechnicalSupportTech Job Title: Technical Support Tech I Contract: 6 Months Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Technical Support Tech I Job in...

  • Technical Support Tech I

    1 week ago

    Johnstown, United States Belcan Full time

    Technical Support Tech I Job Number: 349184 Category: Help Desk / Support Description: #NowHiring #TechnicalSupportTech Job Title: Technical Support Tech I Contract: 6 Months Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Technical Support Tech I Job in...

  • Lean Project Manager

    1 month ago

    Johnstown, United States Tech International Ltd Full time

    Licking County, 9711 Sportsman Club Rd NW, Johnstown, OH 43031, USA Req #10646 Lean Project Manager Summary TECH is an 80+ year old manufacturer and distributor of tire and wheel service products throughout the world. TECH lives by a core set of principles, known as our H.I.L.T.I. values - Honor, Intelligence, Leadership, Teamwork and Innovation. Our...

  • Tech Support Analyst I

    3 hours ago

    Johnstown, United States Conemaugh Memorial Medical Center Full time

    Who We Are: **People are our passion and purpose.** Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient, behavioral health,...

  • Technical Support Technician

    1 month ago

    Johnstown, United States Collabera Full time

    Job DescriptionJob DescriptionJob Title: Technical Support Tech I Duration: 6+ monthsLocation: New Albany, OHPay Range: $18/hr - $23/hrRoles and Responsibilities:For this position, you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately...

  • MRI Tech

    3 weeks ago

    Johnstown, United States LifePoint Health Full time

    Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient, behavioral health,...

  • MRI Tech

    5 days ago

    Johnstown, United States LifePoint Health Full time

    Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient, behavioral health,...

  • MRI Tech

    3 weeks ago

    Johnstown, United States LifePoint Health Full time

    $15,000 Sign on Bonus Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient,...

  • MRI Tech

    2 weeks ago

    Johnstown, United States LifePoint Health Full time

    $15,000 Sign on Bonus Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient,...

  • Hospital Housekeeper

    2 months ago

    Johnstown, United States HHS Full time

    ** Hospital Housekeeper / Floor Tech - Johnstown, PA - 1830** **Job Category****:** Environmental Services Housekeeping Mgmt **Requisition Number****:** HOSPI05509 Showing 1 location **Job Details** **Description** **HHS is seeking Housekeepers and Floor Techs! Full-time and part-time positions available.** Day/Evening/Night shifts available. Must be able to...

  • Hospital Housekeeper

    2 weeks ago

    Johnstown, United States HHS Full time

    ** Hospital Housekeeper / Floor Tech - Johnstown, PA - 1830** **Job Category****:** Environmental Services Housekeeping Mgmt **Requisition Number****:** HOSPI05509 Showing 1 location **Job Details** **Description** **HHS is seeking Housekeepers and Floor Techs! Full-time and part-time positions available.** Day/Evening/Night shifts available. Must be able to...

  • Hospital Housekeeper

    2 weeks ago

    Johnstown, United States HHS Full time

    ** Hospital Housekeeper / Floor Tech - Johnstown, PA - 1830** **Job Category****:** Environmental Services Housekeeping Mgmt **Requisition Number****:** HOSPI05509 Showing 1 location **Job Details** **Description** **HHS is seeking Housekeepers and Floor Techs! Full-time and part-time positions available.** Day/Evening/Night shifts available. Must be able to...

  • Central Monitor Tech

    3 weeks ago

    Johnstown, United States LifePoint Health Full time

    *Conemaugh Memorial Medical Center* Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537...

  • Central Monitor Tech

    3 weeks ago

    Johnstown, United States LifePoint Health Full time

    $15,000.00 Sign on Bonus Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient,...

  • Central Monitor Tech

    2 weeks ago

    Johnstown, United States LifePoint Health Full time

    *Conemaugh Memorial Medical Center* Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537...

  • Central Monitor Tech

    2 weeks ago

    Johnstown, United States LifePoint Health Full time

    $15,000.00 Sign on Bonus Who We Are: *People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient,...