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IT Field Technician

2 months ago

Lubbock, United States Saint Francis Community Services Full time
Job Description

BASIC PURPOSE OF THE JOB

St. Francis Ministries is seeking a highly motivated IT Field Technician to work in our hybrid work environment. Technicians are responsible for supporting the configuration, hardware/software support, of our clients, computer or computer-related equipment and components.

ESSENTIAL FUNCTIONS

  • Performs installation and configuration of new IT hardware including break-fix and new hardware
  • request as well as deployment of new facilities.
  • Performs decommissioning and removal of retired IT assets.
  • Utilizes asset management system to maintain accurate IT inventory and tracking.
  • Documents, tracks, and monitors issues and tasks using the IT ticketing system.
  • Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.
  • Troubleshooting of computer workstation hardware including peripherals.
  • Technical understanding of software and operating systems.
  • Installs software, modifies settings, and replaces hardware as required to resolve the incident.
  • Resolves desktop and network issues to restore service.
  • Understands premise wiring/cabling best practices.
  • Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves
  • technical issues, ensures issues resolved, and documents installed configuration.
  • Makes updates to the knowledge base by creating documentation describing issues encountered,
  • their resolutions, and works on the development of processes and documentation to improve the
  • ability of the service desk to detect and resolve problems.
  • Call clients’ vendors for warranty and troubleshooting issues.
  • Removal of viruses/malware
NON-ESSENTIAL FUNCTIONS

Other duties as assigned.

Will participate in a minimum of 40 hours in-service education per year.

Requirements

MINIMUM REQUIREMENTS
  • Must be 21 years of age.
  • Must pass a drug screen and TB Skin Test.
  • FBI Fingerprint Check.
  • Submit to a Criminal History and DFPS History Check.
  • Pass a Centralized Background Check through the Texas Health and Human Services Eligibility
  • and any background checks deemed to be necessary.
  • Must have valid driver’s license and reliable transportation.
  • Lifting requirements of 50 lbs.
  • Associate’s Degree or equivalent certificate.
  • CompTIA A+ certification
  • CompTIA Network + certificationhighly preferred
  • CCNA highly preferred
  • Must have a minimum or 2-5 years or combination of education and experience in IT roles such as
  • helpdesk and field support, installation, termination, and testing of network cabling.
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES
  • Experience supporting PC Hardware and software in a client/server environment
  • Advanced technical troubleshooting skills and experience
  • Strong analytical skills
  • Experience with various mobile devices (iOS, Android)
  • Working knowledge of Microsoft Windows file sharing and permissions
  • Working knowledge of Microsoft Active Directory and other server technologies
  • Hardware experience with peripherals, scanners and mass storage devices
  • Advanced knowledge of small and medium business LAN and WAN network technologies such asrouters, firewalls, switches, wireless access points, VPN, NAS, etc.
  • Expert knowledge of Microsoft Office Applications
  • Experience documenting problem and resolution of support calls as well as maintaining a
  • knowledge base of processes and procedures.
  • Knowledge of telecom connectivity and low voltage cabling.
  • Familiarity with network concepts including physical connectivity, wireless, and TCP/IP
  • configuration
  • Strong Customer Service Skills
  • Excellent communication skills
  • Detail oriented and highly organized
  • Excellent critical thinking skills with attention to detail
  • Working knowledge of business and data intelligence software