Wireless Resident Engineer

4 days ago

San Jose, United States Cisco Full time

Application window is expected to close 12/20/2024. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received* What You'll Do HTE (High Touch Engineer) is a directly customer funded role who leads the technical deliverables of Expert Care services (including legacy TS/SP Advantage and FTS services). Provides reactive support and builds a relationship with the customer’s operational team(s), typically service Operations or Network Support. Provides network level problem resolution (i.e. not just device level) including troubleshooting and diagnosis. Provide Transfer of Information (TOI), to improve customer’s technical skills and processes. Delivers detailed Root Cause Analysis and software Referral to customers. Delivers Reactive trend Analysis to proactively detect and manage chronic or recurring network problems. Leads the technical section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view. An HTE is typically dedicated to a single customer or designated to up to 5 customers and can be remote or onsite. Who You'll Work With In CX Sp/WEB, everything we do is motivated by developing strong collaboration with customers and partners. They trust us to deliver, because we reinforce our services expertise with intuition for business. And with a passion for innovation and disruption, our extraordinary team is at the forefront of Cisco’s evolution. Customer Experience organization is looking for a Technical Consulting Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. Customer Experience is a team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Global Customer Experience Center (GCXC) is aligned to the centers in various geographic regions and together we form one global borderless customer support experience Who You Are Masters Degree or equivalent experience with +10 years of meaningful experience in wireless network architecture and supporting cutting edge wireless network environment. telecommunications Operations or Technology support environment. You have a strong understanding or wireless and how RF propagates and issues that can be solved with wireless solutions. You work independently and bring solid crisis management skills Works seamlessly across internal and external teams to encourage technical implementation wireless decisions, operating effectively in both remote and face to face environments. Ability to mentor and coach others, transfer knowledge and/or effectively explain complex technical concepts Proactively understand customer needs and drive decisions to enhance customer value and satisfaction. Minimum Qualifications: Min 5 years of experience in engineering, support or operations. Deep expertise in Cisco Wireless Solutions. Well-versed in networking protocols, security technologies, and industry standard process. Experienced in analyzing complex wireless networks. Strong customer facing communications skills. #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (30 years strong) And only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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