IT Help Desk Specialist
2 months ago
Job Location
Administration and Main Offices - Dubuque, IA
Position Type
Full-Time
Education Level
High school diploma or GED
Travel Percentage
None
Job Shift
First Shift
Job Category
Information Technology
Description
Your Responsibilities
The IT Help Desk Specialist is responsible for providing technical support to internal customers (employees) and ensuring that IT systems operate efficiently and effectively. This role involves troubleshooting hardware and software issues, assisting with network connectivity and ensuring data security and compliance with healthcare regulations such as HIPAA. Additional responsibilities include:
- Serve as the first point of contact for staff experiencing IT-related issues.
- Provide troubleshooting for hardware (desktops, laptops, printers, mobile devices) and software (EHR, Microsoft Office, etc.).
- Resolve connectivity issues related to local area networks (LAN), Wi-Fi, and remote access (VPN).
- Guide users in IT systems and applications, with a focus on the specific tools used in a behavioral health setting.
- Support and maintain EHR systems, ensuring data is entered, stored, and accessed correctly.
- Troubleshoot issues specific to clinical applications and EHR software used in behavioral health environments.
- Adhere to HIPAA regulations and other healthcare compliance standards.
- Maintain strict confidentiality of patient information, assisting in implementing or enhancing security protocols.
- Create and maintain documentation related to IT processes, troubleshooting steps, and system updates.
- Install and configure new software and hardware components.
- Coordinate with third-party vendors for maintenance or system upgrades.
- Create and manage detailed service tickets while prioritizing service tickets in the help desk system, ensuring timely resolutions of issues.
- Escalate complex problems to higher-level IT staff or external vendors as necessary.
- Participate in the on-call rotation of 2 weeks per month.
- Other duties as assigned.
- High school diploma or equivalent required.
- Associate degree in IT, Computer Science or a related field preferred.
- 1 - 2 years' experience in an IT support role, preferably in a healthcare or behavioral health environment.
- Bachelor's degree in a related field
- Experience in IT support in healthcare or behavioral health
- Health insurance (up to 79% employer paid)
- Dental insurance
- Vision insurance
- 401(k) with profit sharing and employer match
- Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
- 10 paid holidays
- 80 hours sick time
- 2 wellness days
- Staff development and training
- Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
- Employer paid CEU's through Relias
- On-site primary care
- PerkSpot- employee discount program
- MeMD- virtual health provider for you and your family
- Free talk therapy
- $0 Telehealth/urgent care
- Discounted psychiatry
- Employee assistance program
- Advancement opportunities
About the Organization
Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We're a place where compassion is commonplace. Where our passion soars and faith restores.
**COVID-19 Vaccination Not Required**
-
Service Desk Specialist
4 weeks ago
Dubuque, Iowa, United States Access Dubuque Full timeJob OverviewThe Service Desk Specialist is the first point of contact for all IT questions within the company. This position is responsible for advising and supporting employees with IT-related issues as service requests, incidents, problems, and changes. Key ResponsibilitiesCommunicate with different departments and liaise between end users and IT...
-
IT Support Specialist
1 month ago
Dubuque, Iowa, United States Hillcrest Family Services Full timeJob SummaryWe are seeking a skilled IT Help Desk Specialist to join our team at Hillcrest Family Services. The successful candidate will provide technical support to internal customers, ensuring that IT systems operate efficiently and effectively.Key ResponsibilitiesProvide troubleshooting for hardware and software issues, including desktops, laptops,...
-
Insurance Specialist
4 weeks ago
Dubuque, Iowa, United States Lane Madsen - State Farm Agent Full timeInsurance SpecialistWe are seeking a highly organized and efficient Insurance Specialist to join our team at Lane Madsen - State Farm Agent. As an Insurance Specialist, you will be responsible for establishing customer relationships, providing prompt and accurate customer service, and using a customer-focused review process to educate customers about...
-
Mental Health Specialist
4 weeks ago
Dubuque, Iowa, United States Hillcrest Family Services Full timeJob Summary: We are seeking a skilled Mental Health Specialist to join our team at Hillcrest Family Services. As a Behavioral Health Intervention Specialist (BHIS), you will work with families to create supportive environments at home and provide tools, training, and support to address the behavioral health needs of children.Key Responsibilities:Engage youth...
-
Insurance Account Specialist
4 weeks ago
Dubuque, Iowa, United States Lane Madsen - State Farm Agent Full timeAt Lane Madsen - State Farm Agent, we are seeking a highly motivated and career-oriented professional to join our team as an Insurance Account Specialist. As a key member of our team, you will play a vital role in building and developing customer relationships within the community to promote State Farm products, including auto, home, and life insurance.Key...
-
Travel Nurse ICU Specialist
4 weeks ago
Dubuque, Iowa, United States Planet Healthcare Full timeJob Title: Travel Nurse ICU SpecialistJob Description: Planet Healthcare is seeking a travel nurse ICU specialist for a travel nursing job in a reputable healthcare facility.Specialty: ICU - Intensive Care UnitDiscipline: RNShift: 12 hours, nightsEmployment Type: TravelAbout Planet Healthcare: Delivering vital healthcare talent. Today. Planet Healthcare is a...
-
Caregiver Specialist
4 weeks ago
Dubuque, Iowa, United States Sevita Full timeEmpowering Individuals with Intellectual and Developmental DisabilitiesAt Sevita, we believe that every person deserves to live a full, more independent life. As a Caregiver Specialist, you will play a vital role in helping individuals with intellectual and developmental disabilities achieve their goals and aspirations.Key Responsibilities:Assist individuals...
-
Business Support Specialist
1 month ago
Dubuque, Iowa, United States Trinity Health Full timeJob Title: Business Support Specialist - Night ShiftAre you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a Business Support Specialist to join our team at Trinity Health.Job Summary:The Business Support Specialist will provide exceptional...
-
Insurance Program Development Specialist
4 weeks ago
Dubuque, Iowa, United States Cottingham & Butler Full timeAbout the Role:Cottingham & Butler is seeking a highly motivated and detail-oriented Insurance Program Development Specialist to join our team in Dubuque, IA. As an Insurance Program Development Specialist, you will work closely with our clients to provide high-quality analysis, recommendations, and service as it relates to the development, implementation,...
-
Support Specialist III
4 weeks ago
Dubuque, Iowa, United States Hills & Dales Child Development Center Full timeAbout Hills & Dales Child Development CenterWe are seeking a dedicated and compassionate Support Specialist III to join our team. As a Support Specialist III, you will play a vital role in supporting and teaching skills and behaviors to individuals with disabilities, helping them to maximize their independence in activities of daily living.Key...
-
Product Specialist
1 month ago
Dubuque, Iowa, United States Brad Deery Motors Inc Full timeDrive Your Career Forward as a Product Specialist at Brad Deery MotorsAre you a people person with a passion for cars? We're looking for a driven and enthusiastic Product Specialist to join our team in Maquoketa, IA. If you enjoy engaging conversations and have an eye for detail, this is your opportunity to rev up your career.Why You'll Love Working with...
-
Digital Publishing Specialist
2 months ago
Dubuque, United States Kendall Hunt Publishing Full timeKendall Hunt Publishing is seeking a talented Digital Publishing Specialist to join our Higher Education team. As a Digital Publishing Specialist, you will play a pivotal role in developing and coordinating projects with a focus on our online and digital initiatives. Your expertise will be instrumental in shaping the future of Kendall Hunt's digital presence...
-
Entry Level Data Reporting Specialist
2 days ago
Dubuque, United States DuTrac Community Credit Union Full timeOur mission at DuTrac is to be a trusted partner with our members to make a difference in their lives by working directly with each person to help them achieve their financial goals. Our staff provides excellent service to our members and builds long-term relationships to make sure our members succeed in whatever those goals may be. DuTrac is...
-
Store Pricing
1 week ago
Dubuque, United States Blain Supply Co Full timeAt Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer...
-
Store Pricing
1 week ago
Dubuque, United States Blain Supply Co Full timeAt Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer...
-
Schools - Behavior Specialist
2 weeks ago
Dubuque, United States ProCare Therapy Full timeJob DescriptionJob DescriptionMinimum 1+ years Behavior Specialist experience required.ProCare Therapy is seeking a dedicated and skilled Registered Behavior Technician (RBT) for a school-based position in Dubuque, Iowa. If you have a passion for working with students and making a positive impact, we want to hear from you!Position: School-Based Registered...
-
Cardiac Catheterization Specialist
1 month ago
Dubuque, Iowa, United States Cross Country Allied Full timeCross Country Allied is seeking a skilled Cardiac Catheterization Specialist for a travel assignment in a Dubuque, Iowa facility.Job DetailsSpecialty: Cath Lab TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelAs a cardiac cath lab technologist, you'll assist with catheterization...
-
Information Technology Professional
4 days ago
Dubuque, United States Parco Franchise Full timeParco Ltd/ROC Taproom is seeking an Information Technology Professional to join our staff in Dubuque, Iowa. This is a full-time position. Responsible for support of Computers, Printers, Registers, Servers, Order Confirmation Displays, TV's, Camera Systems and software applications. Parco Ltd/ROC Taproom has 29 locations in Iowa, Illinois, Indiana and...
-
Travel Nurse ICU Specialist
4 weeks ago
Dubuque, Iowa, United States Host Healthcare Full timeHost Healthcare is seeking a travel nurse ICU specialist to fill a 13-week position in a Dubuque, Iowa hospital. The ideal candidate will have ICU experience and a passion for delivering high-quality patient care.Job Details:Specialty:ICU - Intensive Care UnitDiscipline:RNDuration:13 weeks36 hours per weekShift:12 hours, nightsEmployment Type:TravelAs a...
-
Travel Nurse ICU Specialist
1 month ago
Dubuque, Iowa, United States Nurse First Full timeNurse First is seeking a travel nurse ICU specialist for a travel nursing job in a top-rated hospital.Job DetailsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelNurse First Job ID #53458177. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation)...