Technical Support Specialist- Mechanical Technician

1 week ago

Marlborough, United States IPG Photonics Full time

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 6,500 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

We are seeking a highly skilled Technical Support Specialist with a passion for providing tailored solutions for our customers to join our industrial systems product support team. As a Technical Support Specialist in the service group, you will be working with state-of-the-art laser processing technology to train, and support, IPG customers, IPG Subsidiaries, and partners. The ideal candidate is an experienced technician, who enjoys working in a fast-paced environment, customer focused, highly organized, and possesses excellent written and verbal communication skills.

Duties/Responsibilities:
• Provide remote support for IPG Customers, resellers, and subsidiaries.
• Provide preventive and breakdown maintenance to domestic and international customers.
• Troubleshooting and optimizing laser system performance.
• Understanding of mechanical, electronic, and optical assembly of lasers, laser systems, and subsystem components.
• Update engineering about required upgrades based on the field experience through Engineering Change Requests.
• Work with engineering on upgrades and escalated service issues.
• Follow and/or develop training material, which can be used for repairs, system operation, and installations.
• Train and support IPG customers, partners, and IPG support personnel.
• Participate in application development for customers in coordination with the applications team and sales as necessary.
• Provide expert support in solving customer problems.
• Identify new customer requirements and develop specifications to drive new product features.
• Help to identify the root causes of issues affecting reliability, performance, and safety.
• Responsible for the completion and submission of field service reports and weekly expense reports in a timely manner.
• Effectively communicate with customers and report customer data analytics to IPG management.
• Communicate support by phone, email, and online mediums as needed to customers.
• Work in Navision (ERP) and CRM systems.
• Flexibility to handle multiple, changing priorities.
• Support additional responsibilities as needed when determined by management.
• Fill customer orders and ship in a timely manner.
• Maintain service spares inventory.

Additional Responsibilities:
• Ability to interpret electrical drawings.
• Experience with industrial lasers, accessories, and related diagnostic equipment.
• Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment.

Education:
• Completion of an engineering degree is preferred, but exceptional candidates with significant experience in a similar role will be considered.

Experience:
• Experience with industrial cutting, welding, and marking applications.

Required Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong technical, analytical, organizational, problem-solving, and troubleshooting skills.
• Comfortable working independently without supervision with a goal-oriented structure.
• Flexibility to handle multiple, changing priorities.

Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.

#ZR

IND123

  • Technical Support Specialist- Mechanical Technician

    1 week ago

    Marlborough, United States IPG Photonics Full time

    Technical Support Specialist- Mechanical Technician #24-205 Marlborough, Massachusetts Apply for this job now! Job Description IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 6,500 employees in more than 30 locations around the...

  • Machine Learning Systems Support Engineer

    5 days ago

    Marlborough, Massachusetts, United States IPG Photonics Full time

    Technical Support Specialist- Mechanical TechnicianInnovate with IPG Photonics, a leader in the laser industry, and contribute to developing cutting-edge solutions that improve lives. Our team is committed to attracting and retaining top talent, fostering an inclusive and dynamic work environment.This role involves working with state-of-the-art laser...

  • Mechanical Equipment Specialist

    4 days ago

    Marlborough, Massachusetts, United States Food Production Manufacturer Full time

    Job SummaryWe are seeking a skilled Mechanical Equipment Specialist to join our team at Food Production Manufacturer. In this role, you will be responsible for maintaining and repairing various mechanical equipment to ensure the smooth operation of our production lines.About the RoleThe successful candidate will have a strong background in mechanical...

  • Mechanical Repair Specialist

    2 days ago

    Marlborough, Massachusetts, United States Atlantic Dda Llc Full time

    Job Title: Senior Marine TechnicianAt Atlantic Dda Llc, we are seeking a skilled Senior Marine Technician to join our team. As a Senior Marine Technician, you will be responsible for diagnosing complex problems and performing major mechanical repairs on commercial and pleasure craft vessels. Your work will involve working with a variety of equipment,...

  • Technical Associate

    1 week ago

    MARLBOROUGH, United States Ageatia Global Solutions Full time

    Job Opportunity Description: Client's Electronics & Industrial (E&I) Advanced Circuits and Packaging (ACP) is seeking a talented, eager to learn associate investigator for its advanced packaging lab and fab facility in Marlborough, Massachusetts. The Advanced Circuits and Packaging team develops new products that address technical challenges in the...

  • Electronics Technician II

    2 days ago

    Marlborough, Massachusetts, United States Raytheon Full time

    Job SummaryThe Sensor Power and Analog Design Department at Raytheon is seeking electronics technicians to build, test, document, and troubleshoot analog and power electronics, assemblies, and systems. This role involves hands-on fabrication of prototype hardware, use of electrical test equipment, fabrication tools, and schematic capture.Key...

  • Senior Technical Proposal Specialist

    4 weeks ago

    Marlborough, Massachusetts, United States Babcock Power Full time

    Job Summary:The Senior Technical Proposal Specialist will lead the technical aspects of proposals in response to our customers' power generation needs. This role will work closely with project teams to develop and review technical proposal content, ensuring compliance with customer requirements.Key Responsibilities:• Develop and review technical proposal...

  • Mechanical Apprentice Specialist

    7 days ago

    Marlborough, Massachusetts, United States AZ Full time

    Job Title**Mechanical Apprentice Specialist**About the JobA/Z is seeking a skilled Mechanical Apprentice to join our team. As a Mechanical Apprentice, you will work closely with licensed Pipefitters to install and maintain HVAC, Utility, and Process Piping Systems.ResponsibilitiesAttend assigned locations regularly, including A/Z office or project sites.Work...

  • Electro-Mechanical Systems Engineer

    4 days ago

    Marlborough, Massachusetts, United States IPG Photonics Full time

    Job Description:We are seeking a skilled Electro-Mechanical Repair Specialist to join our team at IPG Photonics. This role is responsible for repairing and testing LightWELD handheld welders in the repair depot and in the field, as well as providing technical support to customers.About Us:IPG Photonics is a leading developer and producer of fiber lasers and...

  • Associate Technician- Filtration

    1 week ago

    Marlborough, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 51B946BBB022439089F42AEE29947D62 [Maintenance Mechanic] As an Associate Technician at Kelly Services, Inc., you'll: Assist with troubleshooting technical issues; Maintain and repair equipment; Conduct quality control checks; Collaborate with team members on projects; Follow safety protocols and procedures; Document all work...

  • Laser Support Expert

    7 days ago

    Marlborough, Massachusetts, United States IPG Photonics Full time

    At IPG Photonics, we're pushing the boundaries of laser technology to create a better world. As a global leader in fiber lasers and amplifiers, we're seeking a skilled Technical Support Specialist with expertise in mechanical systems.About Our TeamWe're committed to attracting and retaining top talent to drive innovation and growth. Our diverse team is...

  • Highly Skilled Electrician Wanted for Plumbing and Heating Company

    5 days ago

    Marlborough, Massachusetts, United States Gervais Mechanical Services Full time

    Company OverviewGervais Mechanical Services has been the trusted name in plumbing, heating, and electric for over 20 years, offering an unparalleled level of customer service and technical expertise.

  • Technical Associate

    3 weeks ago

    Marlborough, United States Talentburst Full time

    Job Title: Technical Associate - Research & DevelopmentPlease make sure you read the following details carefully before making any applications. Location: Marlborough, MA - onsite Duration: 12 Months Job Opportunity Description: Client's Electronics & Industrial (E&I) Advanced Circuits and Packaging (ACP) is seeking a talented, eager to learn associate...

  • Technical Associate

    4 weeks ago

    marlborough, United States TalentBurst Full time

    Job Title: Technical Associate - Research & Development Location: Marlborough, MA - onsite Duration: 12 Months Job Opportunity Description: Client's Electronics & Industrial (E&I) Advanced Circuits and Packaging (ACP) is seeking a talented, eager to learn associate investigator for its advanced packaging lab and fab facility in Marlborough, MassachusettsThe...

  • Technical Operations Specialist

    1 week ago

    Marlborough, Massachusetts, United States IPG Photonics Full time

    Role OverviewWe are seeking a highly skilled and detail-oriented Technical Operations Specialist to join our team at IPG Medical, a subsidiary of IPG Photonics. As a key member of our production team, you will play a critical role in assembling, testing, and integrating laser medical products and components.Key ResponsibilitiesAssemble, test, and integrate...

  • Senior Mechanical Engineering Professional

    7 days ago

    Marlborough, Massachusetts, United States JPJ Staffing Full time

    Job SummaryWe are seeking a highly skilled Senior Mechanical Engineering Professional to work on a 10-14 month assignment in our Marlborough Facility.About the JobThis role is ideal for an experienced Electro-Mechanical Technician looking to take on a challenging project involving the production of drone batteries.Key ResponsibilitiesHand soldering and...

  • Helpdesk Support Technician

    4 months ago

    Marlborough, United States Integrated Resources Full time

    100% onsite Hiring two temps 1st temp) strictly 6 months to cover an LOA. Will not be extended. 2nd temp) Goal to extend or convert Pay range for Level 1: *** ***/hour Manager is open to hiring someone at a Level 2, but prefer Level 1. Level 2 pay range is *** ***/hour. Please note submitting someone at the Level 2 rate will not guarantee an offer at that...

  • Senior Mechanical Engineer

    2 weeks ago

    Marlborough, United States JPJ Staffing Full time

    About the job Senior Mechanical Engineer looking for an hourly contractor for about 11 months to do the following work:Electro-mechanical technician for a 10-14 month assignment in our Marlborough FacilityThis person will work on a specific project in building drone batteries.She/He will have experience in:hand solderingprecision assemblyworking from...

  • Depot Repair Specialist

    3 weeks ago

    Marlborough, United States IPG Photonics Full time

    Thank you for your interest in positions at IPG Photonics. All Applicants must apply on our company website to be considered. Please visit www.ipgphotonics.com and click on the “Company” tab. We look forward to seeing your application soon!IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers...

  • Electro-Mechanical Specialist for Drone Battery Project

    2 weeks ago

    Marlborough, Massachusetts, United States JPJ Staffing Full time

    About this role:We are looking for an experienced Electro-Mechanical Specialist to join our team at JPJ Staffing on an 11-month contract basis.Your primary responsibility will be working on a specific project in our Marlborough facility, focusing on building drone batteries. As part of this project, you will work closely with our team to assemble and test...