Guest Resource Specialist

4 weeks ago

Vancouver, United States Career Path Services Full time

Do you: Believe that the way to break the spirit of poverty is through the dignity of work? Want to help people in poverty connect to employment at family supporting wages? A collaborator. A people-person. A problem-solver. Someone who is driven to do heart-work and provide performance excellence, with integrity. A successful Guest Resource Specialist is dedicated to understanding what people need and knowing how to provide it. You'll use your detail-oriented processes and interpersonal skills to set a new standard of first impressions and deliver an array of guest services and administrative support at the WorkSource of SW Washington. A successful Guest Resource Specialist will be a warm and friendly smile, the go-to person for questions and concerns, able to work well under pressure while acting quickly and effectively, able to anticipate needs, demonstrate cooperative behavior, and demonstrate strong initiative. Our Guest Resource Specialist work in a collaborative relationship with management, partners, and front line staff to meet goals of the program and fund source. In this role you will need an eye for innovative ways to stand out and constantly improve, flexibility, and an internal drive to delve deep into the customer service world. This position is full-time and the work will be performed onsite working in the WorkSource of SW Washington office. Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients. Black, Indigenous, Latinx and (POC) people of color communities and people from marginalized communities encouraged to apply. [ ABOUT THE JOB ]{.underline} The major responsibilities of this position include, but are not limited to: Provides greeter services and triage customers, providing first point of contact guest services by engaging every guest within minutes of arrival. Manages customer flow in the front office area and resource room/career computer center. Provides in person, electronic, and phone reception duties for all individuals contacting the office including potential clientele, employers, fund sources, and other interested parties. Provides one-on-one and group orientation to first time WorkSource clients and an overview all of available services, including programs and universal access services, computer software use, self-directed job search using the WorkSource Washington website, resume creation assistance, distributing customer pick-up items and hard copy information resources, phones and faxes. Connects guests with staff for scheduled meetings and attempt to connect guests when no prior meeting was scheduled. Performs a needs triage to determine the appropriate routing to reduce wait time, eliminate lines, and connect job seekers to value added services as quickly as possible. Provides guest services in the guest's language of choice, either personally or by attaining the assistance of an interpreter. Ensures a high level of guest satisfaction by: suggesting guests complete guest survey cards and handling guest satisfaction issues, both compliments and concerns, in a timely manner (and seeking supervisory assistance as needed with guest concerns). Provides general administrative and clerical support functions to the program. [ CORE COMPETENC ]{.underline}

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