Current jobs related to Avaya Customer Experience Services Sr. Consultant - Fairfax - Veracity
-
Fairfax, United States Direct Recruit Agency Full timeJob DescriptionJob Description, PermanentPosition: Customer Experience Service Sr. ConsultantCompany Overview:Direct Recruit Agency is a leading staffing and recruiting agency providing top talent to companies across various industries. Our mission is to connect exceptional candidates with exceptional companies, and we are dedicated to helping our clients...
-
Fairfax, United States SC Staffing, Inc. Full timePlease Note: This is an onsite role located in Fairfax VA. Candidates must be United States citizens with a Top Secret Clearance and full scope polygraph. While we do not provide relocation assistance candidates from other locations are welcome to apply as long as they can move to the Fairfax area within two weeks of the role being offered. We are unable to...
-
Customer Experience Services Sr. Consultant
1 month ago
Fairfax, United States SC Staffing, Inc. Full timeJob DescriptionJob DescriptionPlease Note: This is an onsite role located in Fairfax, VA. Candidates must be United States citizens with a Top Secret Clearance and full scope polygraph. While we do not provide relocation assistance, candidates from other locations are welcome to apply as long as they can move to the Fairfax area within two weeks of the role...
-
Customer Experience Services Sr. Consultant
4 weeks ago
Fairfax, United States SC Staffing, Inc. Full timeJob DescriptionJob DescriptionPlease Note: This is an onsite role located in Fairfax, VA. Candidates must be United States citizens with a Top Secret Clearance and full scope polygraph. While we do not provide relocation assistance, candidates from other locations are welcome to apply as long as they can move to the Fairfax area within two weeks of the role...
-
Software Engineer
1 week ago
Fairfax, United States Direct Recruit Agency LLC Full time $130,000 - $175,000Job DescriptionJob DescriptionPermanentPosition: Software Engineer/ Sr. ConsultantCompany Overview:Direct Recruit Agency is a leading staffing and recruiting agency providing top talent to companies across various industries. Our mission is to connect exceptional candidates with exceptional companies, and we are dedicated to helping our clients achieve...
-
Customer Experience Consultant
4 weeks ago
Fairfax, United States Next Generation Career Coaching Full timeJob DescriptionJob DescriptionWe are seeking Customer Experience Professionals with an active Top Secret Clearance and full scope polygraph. The position is on-site, in Fairfax, VA, so candidates must be located in or within a commutable distance to the area.This position is open only to U.S. citizens and lawful permanent residents (green card holders) due...
-
Fairfax, United States JAK Staffing Solutions Full timeJob DescriptionJob DescriptionMust be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Applicants must be currently authorized to work in the United States without the need for visa sponsorship...
-
Fairfax, United States R & T Services Group LLC Full timeJob Title: Customer Experience Services Sr. Consultant Level: Mid-Level Travel Required: None Visa Support: Not supported Location: Fairfax, VA, United States of America Salary: $129 K to $175K Bonus: 5% Bonus Opportunity Relocation Package: None Must-Haves: Top Secret Clearance with full scope polygraph. Located within a commutable distance from Fairfax, VA...
-
Fairfax, United States R & T Services Group LLC Full timeJob DescriptionJob DescriptionJob Title: Customer Experience Services Sr. Consultant Level: Mid-LevelTravel Required: NoneVisa Support: Not supportedLocation: Fairfax, VA, United States of AmericaSalary: $129 K to $175KBonus: 5% Bonus OpportunityRelocation Package: NoneMust-Haves:Top Secret Clearance with full scope polygraph.Located within a commutable...
-
Customer Experience Specialist
9 hours ago
Fairfax, Virginia, United States Next Generation Career Coaching Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team at Next Generation Career Coaching.Job Summary:The Customer Experience Specialist will be responsible for developing testing strategies and plans with our clients, cross-functional teams, and third-party partners. This requires a deep understanding and extensive...
-
Technical Solutions Architect
1 month ago
Fairfax, United States Trisian-Global Consulting LLC Full timeJob DescriptionJob DescriptionTrisian-Global Consulting is seeking a Technical Solutions Architect with extensive experience in Avaya Implementations. Must have Top Secret Clearance with full scope polygraph and be willing to work on-site in Fairfax, VA. This position has the overall responsibility of developing testing strategy and plans with our clients,...
-
Customer Experience Services Sr. Consultant
2 months ago
Fairfax, United States 77 Consultants Full timeOverall, the role requires taking charge of developing testing strategies and plans in collaboration with our client, cross-service teams, and third-party partners. It demands a deep understanding and extensive experience with client architecture, design, implementation, and testing to support architecture designs for global deployments. The job requires...
-
Sr. Consultant TS/SCI
4 weeks ago
Fairfax, United States Smartwork IT Services Full timeJob DescriptionJob DescriptionJob Title: Customer Experience Services Sr. Consultant TS/SCI & Full Scope Poly Level: Mid-Level Location: Fairfax, VA, United States of AmericaJob Description:The candidate must be a U.S. citizen holding a Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location in Fairfax, VA. Applicants...
-
Computer Systems Specialist
2 months ago
Fairfax, United States Nationwide IT Services, Inc. Full timeComputer Systems Specialist – Sr Fairfax, VA Apply Now Computer Systems Specialist – Sr 100% remote with occasional visits to Ft. Belvoir IT-II or NACLC/Secret clearance Nationwide IT Services (NIS) is seeking an experienced Computer Systems Specialist – Sr for a potential opportunity to support our DLA customer. Requirements Senior Level:...
-
Computer Systems Specialist
2 weeks ago
Fairfax, United States Nationwide IT Services, Inc. Full timeComputer Systems Specialist Sr Fairfax, VA Apply Now Computer Systems Specialist Sr 100% remote with occasional visits to Ft. Belvoir IT-II or NACLC/Secret clearance Nationwide IT Services (NIS) is seeking an experienced Computer Systems Specialist Sr for a potential opportunity to support our DLA customer. Requirements Senior Level: Demonstrated ability to...
-
Customer Service Consultant
3 months ago
Fairfax, United States Safford Brown Mazda Fairfax Full timeJob DescriptionJob DescriptionDue to a significant increase in customer volume, the Service Department at Safford Brown Mazda Fairfax is growing and in need of 2 additional Automotive Service Advisors! We have a track record of success training people with restaurant, bar, hotel, or retail hospitality experience for this role. Bring a great attitude and...
-
Customer Service Consultant
2 months ago
Fairfax, United States Safford Brown Mazda Fairfax Full timeDue to a significant increase in customer volume, the Service Department at Safford Brown Mazda Fairfax is growing and in need of 2 additional Automotive Service Advisors! We have a track record of success training people with restaurant, bar, hotel, or retail hospitality experience for this role. Bring a great attitude and a genuine desire to help...
-
Sr. Reporting Analyst
4 weeks ago
Fairfax, United States Alta It Services Full timeSr. Reporting Analyst 6 months contract w/good chance of extension or perm rollover Location: Fairfax, VA - Primarily remote, but must be able to report office as needed ALTA is seeking a Sr. Reporting Analyst to support a top healthcare client in the DC area! PURPOSE: Drives critical business decisions by analyzing metrics and designing reports....
-
Sr. Reporting Analyst
4 weeks ago
Fairfax, United States Alta It Services Full timeSr. Reporting Analyst 6 months contract w/good chance of extension or perm rollover Location: Fairfax, VA - Primarily remote, but must be able to report office as needed ALTA is seeking a Sr. Reporting Analyst to support a top healthc...
-
Leasing Consultant
1 month ago
Fairfax, United States Van Metre Companies Full timeJob DescriptionJob DescriptionVan Metre is seeking a Leasing Consultant at Fairfax Square Apartments in Fairfax, VA. Our Leasing Consultants take pride in their work, recognizing the value of teamwork and ownership of their responsibilities and impact. They are not only the face of our residential properties, but the heart of the community. Leasing...
Avaya Customer Experience Services Sr. Consultant
1 month ago
Mid-Level
Travel not required
Must-Haves
Top Secret Clearance with full scope polygraph.
Located within a commutable distance from Fairfax VA - no hybrid work schedule avaialble
Must also have at least 5 years of professional experience in the related field
Experience working with Avaya CM implementation and service-related work
Strong technical knowledge and experience with Avaya's product portfolio
Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners. Requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.
• Experience working with Avaya CM implementation and service-related work
• Experience working in the support field and direct customer interactions
• Strong technical knowledge and experience with Avaya's product portfolio
• Technical working knowledge and experience with Communication Manager, Session and System Manager
• Technical working knowledge and experience with Session Initiation Protocol
• Knowledge and experience with Avaya's Contact Center portfolio
ABOUT THE APPLICANT
• Strong personal computer and business solution software skills in application administration, design and architecture
• Strong analytical and problem-solving skills for design, coordination and testing of applications
• Leadership skills to guide and mentor the work of less experienced personal
• Good communication skills to communicate with customers, support personnel, and management
• bility to work in a team environment
• High tolerance for stressful situations
• Bachelor's degree or equivalent years of experience.
• Must also have at least 5 years of professional experience in the related field
• Strong personal computer and business solution software skills in application administration, design and architecture
• Strong analytical and problem-solving skills for design, coordination and testing of applications Leadership skills to guide and mentor the work of less experienced personal
• Good communication skills to communicate with customers, support personnel, and management
• bility to work in a team environment
• High tolerance for stressful situations
• Bachelor's degree or equivalent years of experience.
• Must also have at least 5 years of professional experience in the related field
• Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.
• Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to Avaya products as well as other telecommunication platforms.
• Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections vi R/ARS Analysis/Conversion tables and Route Patterns.
• Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.
• Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer.
• Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.
• Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.
• Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.
• Train newer voice engineers on how to perform most of the tasks listed above.