Customer Experience Services Sr Consultant Fairfax VA
1 month ago
Job Title:
Customer Experience Services Sr. Consultant
Level:
Mid-Level
Travel Required:
None
Visa Support:
Not supported
Location:
Fairfax, VA, United States of America
Salary:
$129 K to $175K
Bonus:
5% Bonus Opportunity
Relocation Package:
None
Must-Haves:
Top Secret Clearance with full scope polygraph.
Located within a commutable distance from Fairfax, VA (no hybrid work schedule available).
Minimum of 5 years of professional experience in the related field.
Experience with client CM implementation and service-related work.
Strong technical knowledge and experience with the client’s product portfolio.
Job Description:
About the Opportunity:
The candidate must be a U.S. citizen holding a Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location in Fairfax, VA. Applicants must be currently authorized to work in the U.S. without the need for visa sponsorship now or in the future.
Responsibilities include:
Developing testing strategies and plans with our client, cross-service teams, and third-party partners.
Implementing and testing architecture designs for global deployments.
Providing technical guidance and support for the customer's voice network operations.
Managing and maintaining voice call flow traffic and telecommunication platforms.
Overseeing the migration of call flows and managing administrative tasks.
Producing and maintaining documentation for communication management.
Preferred Qualifications:
Bachelor’s degree in medical technology, Clinical Laboratory Science, or applied Science.
Certification by the American Society of Clinical Pathologists (ASCP) in Microbiology.
Minimum of 5 years of experience in a Microbiology Lab.
Minimum of 3 years of supervisory experience in a clinical lab.
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