IT Project Systems Specialist II

2 months ago

Paterson, United States Singer Equipment Company Full time
Overview

Why Singer?

Singer Equipment Company, is not just a seller of food equipment - we cultivate partnerships and amplify success. Singer isn't just a place to work; it's a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.

We are the proud recipient of the Foodservice and Supplies Dealer of the Year award for 2023. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.

Why You'll Love Working Here:
  • Make a Difference: Leading a team with enthusiasm and integrity while ensuring communication, coordination and collaboration.
  • Collaborative Spirit: Be part of a supportive and dynamic team environment.
  • Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
  • Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.
Responsibilities

The Project Systems Specialist II is responsible for assisting in the planning, execution, and maintenance of projects, systems and other IT applications. This role involves collaborating with cross-functional teams to ensure that systems are set up, configured, and functioning efficiently. The Specialist will also assist in troubleshooting, enhancing system workflows, and managing system updates to optimize project delivery.
  • Executing project goals and following plans set by the IT Project Data Supervisor.
  • Collaborate with project managers and team members to assist in project planning, including defining objectives, tasks, and timelines.
  • Change Management: Help manage changes to project scope, schedule, and costs, and communicate these changes to stakeholders.
  • Travel of up to 25% may be required for this position.
  • Resolving tickets that have been escalated from other Service Desk staff.
  • Working with IT Service Desk Coordinator on tickets to ensure timely resolution of issues.
  • Documenting in Track-IT ticket all details about a reported issue, steps taken to resolve, and the Resolution if there is one.
  • Participate in system testing, upgrades, and patches, ensuring all project systems are running smoothly and aligned with organizational needs.
  • Other Tasks as assigned.
Ideal Candidate Will Possess the Following Skills and Abilities
  • Bachelor's degree in a related field or equivalent work experience.
  • 2-4 years of experience in a technical role supporting systems or enterprise tools.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with a commitment to maintaining quality standards.
  • Ability to work collaboratively with cross-functional teams.
  • Ability to create clear and concise training documentation for new software, modification(s), hardware, or process(es) for both users and the IT group.
  • Advanced Office 365 experience.
  • Is a self-starter and has the ability to research solutions without direction from management.
  • Is organized and able to prioritize tickets based on urgency and needs of the user(s).

Working Conditions:

• This position will require up to 25-30% travel.
• Must be able to lift and carry equipment and supplies as needed.
• Flexible working hours may be required to meet customer needs.

Work Location: Paterson, NJ or Elverson, PA / Hybrid

Compensation: $24-$31.25/hr

Please visit our careers page today to upload your resume and apply online

EOE/M/F/Veterans/Disability

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