Current jobs related to Technical Support Specialist I - Scottsdale - Insperity
-
Technical Support Specialist
4 weeks ago
Scottsdale, Arizona, United States AccountabilIT LLC Full timeAccountabilIT is a comprehensive IT services provider based in Scottsdale, specializing in Cybersecurity, Service Desk, Cloud and Virtualization, Disaster Recovery, Managed and Professional Services. We prioritize internal advancement and view our Service Desk as a pivotal platform for nurturing your IT career. A Technical Support Specialist serves as the...
-
Technical Support Specialist
3 weeks ago
Scottsdale, Arizona, United States UKG (Ultimate Kronos Group) Full timeAbout the RoleUKG is seeking a highly skilled Technical Support Specialist to join our Global Support team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to our customers, providing solutions to complex technical issues, and serving as a subject matter expert in Time Keeping.Key...
-
Technical Support Specialist
1 month ago
Scottsdale, Arizona, United States Inventiv Technologies, LLC Full timeJob OverviewSUMMARY:The primary objective of our team is to ensure exceptional satisfaction for our clients. The Technical Support Specialist is crucial in achieving this goal.This role involves managing escalated support inquiries for the Service Delivery Team, addressing issues both remotely and on-site.When assistance is required, the Technical Support...
-
Technical Support Specialist
1 month ago
Scottsdale, Arizona, United States TEKsystems Full timePosition OverviewWe are seeking a dedicated Technical Support Specialist to enhance our Service Desk Team. This role involves providing comprehensive virtual assistance to our clients, ensuring their technical needs are met efficiently.Key Responsibilities:Handle incoming support requests via phone and email, providing timely resolutions.Manage daily...
-
Technical Support Specialist
4 weeks ago
Scottsdale, Arizona, United States TEKsystems Full timeTEKsystems is seeking a Technical Support Specialist to enhance our client's IT infrastructure. We are looking for a candidate interested in transitioning to a permanent position following the contract period. Position Overview: This role involves providing service desk and desktop support, where the individual will handle incoming calls from a...
-
Technical Support Specialist
1 month ago
Scottsdale, Arizona, United States TEKsystems Full timeTEKsystems is seeking a Technical Support Specialist to enhance our client's IT operations. This role is ideal for individuals looking to transition into a permanent position following the contract period. Position Overview: The role involves providing assistance at the service desk and desktop support, where the individual will manage incoming calls...
-
Technical Support Specialist
1 month ago
Scottsdale, Arizona, United States TEKsystems Full timeTEKsystems is seeking a Technical Support Specialist to enhance our client's IT infrastructure. We are looking for a dedicated individual interested in transitioning to a permanent position following the contract period. Position Overview: This role primarily involves service desk and desktop support, where the selected candidate will manage incoming...
-
Technical Support Specialist
1 week ago
Scottsdale, Arizona, United States Stefanini Group Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Stefanini Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their hardware and software needs are met with efficiency and expertise.Key ResponsibilitiesProvide...
-
Technical Support Specialist
4 weeks ago
Scottsdale, Arizona, United States ScaleneWorks People Solutions LLP Full timePosition: Application Support Analyst ILocation: Scottsdale, AZEmployment Type: ContractJob Responsibilities:Under direct supervision, the Application Support Analyst I evaluates escalated concerns and inquiries related to various applications, including Point of Sale systems, SAP, and payment processing applications.This role involves documenting user...
-
Technical Support Specialist
1 month ago
Scottsdale, Arizona, United States ScaleneWorks People Solutions LLP Full timePosition: Product Support Analyst ILocation: Scottsdale, AZEmployment Type: ContractJob Overview:Under direct supervision, the Product Support Analyst I evaluates escalated inquiries and concerns, focusing on applications such as Point of Sale, SAP, and payment processing systems.This role also entails documenting user feedback on applications and suggesting...
-
Technical Support Specialist
1 month ago
Scottsdale, Arizona, United States SmartRent Full timeAbout Us SmartRent, Inc. is a pioneering provider of smart home and property management solutions tailored for the rental housing sector. Recognized for our innovative contributions to the proptech industry, we have received accolades such as HousingWire's Tech100 Real Estate awards for three consecutive years and a spot on Deloitte's Technology Fast 500TM...
-
Technical Support Specialist
1 month ago
Scottsdale, Arizona, United States Irvine Technology Corporation Full timeTechnical Support SpecialistLocation: Scottsdale, AZWork Model: Hybrid (3 days Onsite / 2 days Remote, with Saturday shifts on a rotational basis)Duration: Month-to-month contract with potential for extension (Contract to Permanent preferred)Hourly Rate: $23-$27/hr (maximum)Deliver assistance via phone, remote access, and service desk incident...
-
Technical Support Specialist
1 month ago
Scottsdale, Arizona, United States LTIMindtree Full timeAbout LTIMindtree:LTIMindtree is a leading global technology consulting and digital solutions firm dedicated to helping businesses across various sectors transform their operations, foster innovation, and achieve growth through the effective use of digital technologies. As a trusted partner to over 700 clients, LTIMindtree leverages its extensive expertise...
-
Technical Support Specialist
4 weeks ago
Scottsdale, Arizona, United States LTIMindtree Full timeCompany Overview:LTIMindtree is a leading global technology consulting and digital solutions firm that empowers businesses across various sectors to transform their operational models, enhance innovation, and drive growth through the adoption of digital technologies. As a trusted partner to over 700 clients, LTIMindtree leverages deep domain knowledge and...
-
Technical Support Specialist
2 days ago
Scottsdale, Arizona, United States Axon Enterprise Inc Full timeJob DescriptionThe Technical Support Representative provides first-class technical support to Axon customers through multiple communication channels, including email and phone calls. This role is customer-focused, technical, and involves hardware and software-related support.Key ResponsibilitiesProvide technical support to Axon customers via various...
-
Scottsdale, Arizona, United States Axway Software SA Full timePosition OverviewIn the pursuit of facilitating organizations' digital evolution, we are excited to welcome a new Technical Support Specialist (MFT/B2Bi) to the Axway team. Are you prepared to make an impact? Join us!Collaboration is Key. Axway is a leader in enterprise integration, with over two decades of experience in transforming businesses of all sizes....
-
Help Desk Specialist I ICP
2 weeks ago
Scottsdale, Arizona, United States HonorHealth Full timeAbout the RoleHonorHealth is seeking a skilled Help Desk Specialist I ICP to provide technical support and analysis for our applications and systems. As a key member of our IT team, you will be responsible for troubleshooting and resolving technical issues, providing training to end-users, and maintaining documentation for support problems and...
-
Help Desk Specialist I ICP
19 hours ago
Scottsdale, Arizona, United States HonorHealth Full timeJob SummaryAs a Help Desk Specialist I ICP at HonorHealth, you will provide first-tier technical support for assigned applications and systems, including troubleshooting and problem resolution. You will assist staff and physician practices in the day-to-day support of systems, computers, and mobile devices, and participate in operational tasks as necessary....
-
Technical Support Specialist
4 weeks ago
Scottsdale, Arizona, United States Inventiv Technologies, LLC Full timeJob OverviewSUMMARY:The primary objective of our team is to ensure exceptional satisfaction for our clients. The Support Engineer is crucial in achieving this goal.This role involves managing escalated support inquiries for the Service Delivery Team, which may require remote assistance or on-site intervention.When challenges arise, the Support Engineer can...
-
Technical Support Specialist
1 month ago
Scottsdale, Arizona, United States Inventiv Technologies, LLC Full timeJob OverviewPOSITION SUMMARY:The primary objective of our team is to ensure client satisfaction. The IT Service Engineer is crucial in achieving this goal.This role involves managing escalated support inquiries for the Service Delivery Team, which may require remote assistance or on-site intervention.When challenges arise, the IT Service Engineer can seek...
Technical Support Specialist I
4 months ago
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We have received recognition numerous times as a top place to work, most recently ranking on U.S. News & World Report’s “Best Companies to Work for 2024” list, and Glassdoor’s “Best Places to Work in the U.S. 2023” list. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
Technical Support Specialist
We are currently seeking a Technical Support Specialist to join our team. This position is responsible for ongoing support of all Insperity Workforce Acceleration (WX) Time, Labor, and Workforce Management products to existing clients.
Responsibilities:
- Provides software support to clients focusing on achieving intermediate understanding of systems and client use cases.
- Works independently with no mentoring for 80% of Level 2 questions.
- Consults with end users to analyze complex, functional software issues escalated from Associate Technical Support Specialists.
- Performs remote software support for clients on Insperity WX Time, Labor, and Workforce Management solutions which could include, but is not limited to:
- Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox.
- Maintaining client information in Client Record Management system.
- Providing backup phone support for other Technical Support teams.
- Monitoring appropriate email inboxes and providing excellent email technical support.
- Modifying setup to support changes in the client’s business rules.
- Using software diagnostics tools to troubleshoot client software issues.
- Retraining clients on software.
- Providing technical support via telephone or online.
- Performs remote time clock support on Insperity sanctioned time clocks and time clock software
- Troubleshoots returned hardware to identify and repair malfunctions and/or damage.
- Configures, tests, and ships repaired hardware.
- Documents all client interaction on a per incident basis.
- Logs software issues and provides temporary workarounds as needed.
- Tracks open software issues until a resolution is released by Product Management and collaborates with Onboarding to ensure update is installed on the client system.
- Works with customers to optimize their experience with WX Time, Labor, and Workforce Management solutions.
- Handles business sensitive information with appropriate confidentiality.
- Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures.
- Monitors appropriate email inboxes and provides excellent email technical support.
- Works to improve customer satisfaction and increase customer reference-ability.
- Assists in the accomplishment of Insperity goals.
- Helps other employees to accomplish Insperity goals.
- Performs other duties as may be assigned by department supervisor.
- Participates in the Disaster Recovery plan as required.
- Bachelor’s Degree or equivalent experience is required.
- One to two years of technical support experience is required
- Solid interpersonal skills to interface with co-workers and customers.
- Ability to manage multiple tasks to completion with minimal supervision.
- Strong understanding of various Internet browser technologies
- Familiarity and understanding of computer network infrastructures (TCP/IP).
- Intermediate understanding of relational database and SQL experience (Microsoft SQL Server preferred)
- Knowledge of web-based software solutions
- Strong analytical thinking skills and process-driven work habits.
- Basic Knowledge of CRM systems and usage.
- Ability to effectively communicate with technical and non-technical staff in both written and verbal format.
- Ability to work alone and collaborative, with technical personnel as needed.
- Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment.
At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
