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Season Ticket Service Representative

3 months ago

Metairie, United States Benson Enterprises Full time
If you are interested in sports jobs with the New Orleans Saints and Pelicans, you're in the right place

Who we are:

The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win

Who you are:

You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it's teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary:

The Season Ticket Service Representative will support both the New Orleans Saints and New Orleans Pelicans ticket holders with customer service inquiries related to their ticket packages.

This role is part-time and will work either Monday-Friday 8:00 am - 1:00 pm, or Monday-Friday 1:00 pm - 6:00 pm. This position is based in office in Metairie, LA.

What you will be doing:
  • Answer and provide outstanding, elevated customer service to frequent incoming service calls from Saints and Pelicans season ticket holders and fans
  • Assist Ticket Sales Account Executives with touch point, relationship building process with season ticket holders
  • Make outbound service calls to gather more in-depth customer information
  • Assist with day-to-day activities in the Ticket Sales and Service department which may include but is not limited to assembly of data entry in database systems
  • Handle and process ticket orders and payment plans
  • Attend select interdepartmental and client meetings to convey service-related items
  • Embrace the values of: work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business
  • Other duties as assigned
What you'll bring:
  • Prior experience with customer service is preferred
  • Must have excellent verbal and written communication skills
  • Must have a strong teamwork mentality and truly enjoy helping others be successful
  • Must be self-motivated, organized and be able to solve problems in real-time
  • Must be comfortable in a faced paced environment and respond well to changes in direction
  • Proficiency in the Microsoft Office suite
Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.

Other details
  • Job Family Ticket Sales, Service & Operations
  • Pay Type Hourly
  • Employment Indicator Part Time


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