Natural Resources Customer Service Rep Senior LTE

Introduction

We are dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations, DNR staff manage fish, wildlife, forests, parks, air and water resources while promoting a healthy, sustainable environment and a full range of outdoor opportunities.

The Wisconsin DNR has two LTE (Limited Term Employee) Customer Service Rep Senior positions available in our Waukesha, Wisconsin office:

• Vehicle Registration Specialist
• Hunt/Fish/Trap Licensing Specialist

The intention is to hire one candidate to perform both positions. This dual LTE appointment is comprised of two 20-hour positions for an expected total work schedule of 40 hours per week. See below for more information on the available positions.

This posting may be used to fill future similar vacancies.

Position Summary

Vehicle Registration Specialist

This position has primary responsibility for serving as a processing expert for boat registrations, transfers and boat titling requirements. The position processes applications, authenticates documents, determines eligibility, issues registration and titles, and provides support for the most complex vehicle transactions through the application of state statutes, administrative rules, and policies and procedure.

65% Application Processing
- Process applications consistent with statute, administrative rules, and policies and procedures.
- Validate vehicle and ownership information. Validate supporting documentation for requirements, accuracy, and proper signature.
- Proficiently use business systems to review applications and requests to determine whether discrepancies exist. Review and evaluate vehicle documents to determine whether they satisfy requirements and advise customers on resolving discrepancies. Maintain an advanced understanding of system errors, processing work-a-rounds, and department policies to efficiently manage title and registration records.
- Determine correct fees through review and application of appropriate fee schedules.

20% Support and Guidance
- Respond to Assistance Requests from CS staff, inquiries from dealerships or customers; research problems and provide guidance.
- Advise staff and customers on how to register recreational vehicles that require additional document such as affidavits, liens, trusts, and missing titles. Process registration transactions of this nature when intervention is required.
- Assist transferred and newly hired staff in becoming proficient in registration processing.

10% Quality Assurance

- Audit registration transactions completed by CSR staff.

- Remove transactions that are incorrect or incomplete. Re-enter transactions correctly, prepare product(s) for customer and inform customer why a product was re-issued.

- Recover any products issued in error.

5% Other duties as directed by supervisor

Hunt/Fish/Trap Licensing Specialist

This position has primary responsibility for assisting the public with hunting, fishing and trapping inquiries and license issuance. This position determines and explains licensing requirements and necessary steps to participate in these outdoor pursuits lawfully through the application of state statutes, administrative rules, and policies and procedure.

50% Provision of information on a full range of DNR topics to the public concerning hunting and fishing laws, requirements and procedures pertaining to licensing, Wisconsin residency, and DNR programs. Serve as a primary point of contact for analyzing complex questions. Explain program policies and procedures in responding to customer requests. Provide answers to questions or requests for information.

25% With minimal assistance, respond to moderate to highly complex inquiries from the public, DNR staff, enforcement agencies and others, provide information concerning legal requirements, departmental, division and bureau procedures, and assist in the resolution of Wisconsin hunting, fishing and trapping harvest registration and regulation issues.

5% Review and explain entries listed on customer records and record abstracts to inform individuals of point accumulations for bear, bobcat, fisher, turkey and sharp-tailed grouse drawings.

15% Process disabled hunter permit applications. Evaluate information provided on application and determine, through consideration of state statute and physician's recommendation, whether a medical or other condition exists for eligibility of a disabled angler license or hunter permit. Independently issue discretionary disabled hunter permits.

5% Other duties as directed by supervisor

Salary Information

This position pay $21.16 per hour and are in pay schedule and range 02-13. Compensation will be set in accordance with the State Compensation Plan.

Job Details

Limited Term Employment: This is a Limited Term Employment (LTE) position. LTE positions do not automatically lead to permanent state employment or enjoy the same benefits as permanent employees; however, these positions do offer valuable work experience and an opportunity to learn more about career opportunities with the Department of Natural Resources and the State of Wisconsin.

LTE employees are limited to working 1039 hours per position within a twelve-month period.

Residency Requirement: In order to be considered for this position, you must be a resident of the State of Wisconsin.

Background Checks: The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Eligible to work in U.S.: Applicants must be legally authorized to work in the United States at the time of hire. The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility I-9 form upon hire.

Equal Opportunity Employer: The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

Qualifications

Minimally qualified applicants will have the following:

- Excellent attention to detail
- Excellent customer service and communication skills
- Ability to exercise good judgment in handling customer inquiries
- Experience working with computers and navigating web applications
- Ability to apply business rules to different situations and make sound decisions

Highly qualified candidates will have:

- Excellent organizational skills
- Ability to plan daily activity and self-motivate
- Problem-solving skills with good judgment in handling varied situations

How To Apply

Click the "Apply for Job" button and follow the directions. You will be able to save your application as many times as needed and make edits up until the point you submit your application. Once you submit your application, you will not be able to make any updates to the application or any materials submitted.

Please note that the Wiscjobs system will time you out after 30 minutes of activity, so be sure to save your work often to avoid having to re-start the application process.

For any position-related questions, please feel free to contact Karen.Rohlfing@wisconsin.gov .

For technical questions and troubleshooting related to the Wisc.Jobs site, please visit Commonly Asked Questions.

Your resume and letter of qualifications are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications and what should be included in these materials, click here .

Deadline to Apply

Applications must be received by 11:59pm, Central Time, on May 22nd, 2024 in order to be considered.

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