Senior Director Service Analytics
2 weeks ago
GENERAC POWER SYSTEMS
Senior Director Service Analytics
WAUKESHA ,
Wisconsin
Apply Now
JOB REQUIREMENTS: Company Generac Power Systems Name Senior DirectorService - Analytics Req # 64296 Employment Type Full Time Shift 1st Weare a team of hardworking builders and doers who share a passion forinnovation and a desire to outpace others in our field. We pushboundaries and seek opportunities for our products and people to evolve.As an inclusive workplace, we keep equity and respect at the forefrontand empower employees to speak up, take accountability, and bring theirbest energy to work every day. At Generac, we collaborate, sharesuccesses, and promote a drive to win while respecting others andsupporting growth. JOB SUMMARY: The Director Service Processes andDigital Transformation - definition and execution of service process andtechnology strategy and roadmap. With a keen focus on end to end servicelifecycle management, D2C Customer Experience, B2B Dealer Experience,ecommerce, and data analytics. This role is responsible for leading ateam of Directors, managers and professionals, focused on thetransformation of our customer facing operations, leveraging ourbusiness technologies to realize best-in-class system performance, anddriving optimized marketing, sales and service processes. This role wills extend to all Generac subsidiary businesses and will have a directimpact on customers around the world. Essential Duties: Drives thedevelopment and definition of the functional requirements for SLM, B2BDealer Service Operations and eCommerce, B2C applications, TechnicalSupport and training portals including selection and implementationprovide clarity to ensure we realize speed to market. Manageexpectations from IT development, as well as functional business leadersthrough consistent communication. Participates in cross-functional,global planning meetings with decision makers, systems owners, projectteams and others to define business requirements and goals to identifyand resolve issues with scalable, sustainable solutions. Drivesstandardization where possible across all business verticals. Designsand directs the work of the team. Selects, coaches and develops staff.Sets clear expectations to inspire and motivate the team. Managesperformance-- recognizing achievement, providing feedback andadministering progressive discipline when necessary. Implements andmeasures pre-set metrics to utilize in team evaluation, training andperformance standards. Develops and utilizes reporting to effectivelymeasure performance, drive accountability, and recommend opportunitiesfor improvement. Minimal Qualifications: Bachelor Degree in Business,Engineering, Finance, or equivalent experience 10 years\' experiencewith industry leading software applications 5 years progressiveleadership experience 5 years experience in durable goods customer anddealer service... For full info follow application link. Generac PowerSystems Inc. is an equal opportunityemployer/Minorities/Females/Vet/Disability. ***** APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/361703E9D355496D
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