Interface Coordinator

2 weeks ago

North Canton, United States Emerald Resource Group Full time
Job Title: Interface Coordinator / Analyst

Department: Information Services - Integration Services

Location: North Canton, OH

Job Type: Contract to Hire

General Description:

We are a leading provider in the B2B eCommerce industry, serving a diverse customer base that continually demands innovative interfaces and data exchange solutions. We operate in direct collaboration with our customers, as well as engage with various trading partners such as Value Added Network (VAN) providers and Third-Party Logistics (3PL) companies to facilitate seamless data integration.

As an Interface Coordinator / Analyst, you will serve as the primary liaison between the company, its multiple departments, and our valued trading partners. In this role, you will play a pivotal role in managing interface requests, ensuring their successful implementation, and acting as the main point of escalation for customer and IT support issues.

Key Responsibilities:
  • Act as the central link between different business units while requesting customer interfaces and our trading partners.
  • Manage expectations, set priorities, and collaborate closely with business, IT teams, and trading partners to ensure a smooth interface request process.
  • Collaborate with the Application Development group, key stakeholders, and interface requestors to gather and document requirements, and communicate estimated timelines for all open interface requests.
  • Complete the Customer Interface Requirements template for all new customer interface requests, ensuring it is comprehensive and provided to IT before development begins.
  • Serve as the primary point of contact for customers, assisting with business-related inquiries and issues, and facilitating communication between IT teams at trading partners.
  • Provide initial support to investigate and coordinate the resolution of reported issues.
  • Take ownership of identifying, managing, and escalating risks and issues to key stakeholders to ensure timely and budget-conscious project delivery.
  • Maintain the Customer Interface Dashboard repository, documenting which customers have active interfaces, along with specific interface details.
  • Collaborate with key stakeholders to gather necessary "master data" for developing, testing, and implementing customer interfaces, including working with the Data Management team to maintain data mapping cross-references to the Transportation Management System (TMS).
  • Coordinate and actively participate in end-to-end testing of newly developed or enhanced interfaces.
  • Facilitate training and implementation of newly developed interfaces for key stakeholders and external partners.
  • Proactively communicate interface status, potential roadblocks, and priority changes to both key stakeholders and trading partners.
Skills:
  • Strong project management skills.
  • Ability to manage multiple assignments and meet established deliverable dates and project schedules.
  • Effective people management skills, with the ability to communicate with multiple teams, both internal and external.
  • Capability to work independently and as part of a team.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Excel, Word, Outlook, and Project.
  • Technological competence, with an understanding of B2B eCommerce and EDI concepts, including common standards, processes, and terminology.
Experience:
  • Prior experience in project management, particularly with technology-related projects.
  • Desirable experience in IT project or IT work, especially within the B2B eCommerce environment.
Join us and be a part of a dynamic team that drives innovation and excellence in the world of B2B eCommerce. If you have the skills, experience, and passion for this role, we invite you to apply and help shape the future of data integration in our industry.

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