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Field Supervisor
3 months ago
Position Title: Field Supervisor - Cleveland , OH Start Date: 1 sie 2024 Country: United States Location: Broadview Heights, OH, United States Employment Type: term Full-Time/Part-Time: Full time Workplace: Field Service Description: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. POSITION TITLE: Field Supervisor REPORTS TO: Service Manager or Branch Operations Manager What we offer: Benefits: Medical Plan (You can reduce your deductible by participating in our Wellness Program for 2024. Employees will then have the option to potentially get their medical benefits at no cost in 2025. Ask us for details) Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks. Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service Holidays: 10 paid holidays per year PRINCIPAL RESPONSIBILITIES: Supervise Field Operatives reinforcing Safety and Quality Control, conducting Spot Audits and assisting in the Customer Consultation process in remote locations without a local Service Manager or Branch Operations Manager Conduct Observation Based Safety Check's Perform vehicle safety and satellite shop inspections, where facilities exist. Ensure PACE driving habits are being used by all drivers. Participate in safety related investigations. Work closely with Inside Sales team by forwarding sales leads, collect needed information for repair quotes, including verifying accurate and complete information from field operatives. Conduct and document weekly Toolbox Talks Provide technical support, mentorship and direction to Field Operatives Serve as Project Manager on larger projects Assists in training & evaluation of Field Operatives. Receive and screen calls from all Field Operatives and Inspectors. Relay any information needed to Planners. Resolve complex technical problems Coordinate schedule with Planners. Stage, organize and verify equipment and parts for jobs, where needed. Complete customer visits within the territory to collect information needed for projects, quotes for jobs & service requests. Perform field work including but not limited to; repairs, inspections, on-call work, troubleshooting, project management, installations and warranty work. Assist Service Manager, as needed with customers or people needs Responsible for SP08 & SP09 onsite job management. Monitor and report any potential warranty request to the TOM prior to performing work OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver's license. Must be w
