Full-Time Clinical Intake Coordinator
1 month ago
Employment Type: Full time Shift: Description: Must be within 50 Miles of Livonia, Michigan Work shift 12:30pm – 9:00 pm Will work a weekend rotation, one every 4 weeks Will work a holiday rotation, one – two per year The above hours may flex with business needs Position Purpose: The Clinical Intake Coordinator is responsible for gathering necessary information from referral sources, promoting Agency services, and functioning as a clinical resource and customer service representative. Receives and processes client referrals as prescribed by the physician, and/or requested by the client/family, and in compliance with the state’s Nursing Practice Act, any applicable licensure/certification requirements, and the organization’s policies and procedures. Evaluates referrals for client appropriateness for home health services. Receive and document medical orders, accept for services if appropriate and fully process (or delegate) referrals in an accurate and timely manner. Communicate information to involved parties according to Intake and Trinity Health at Home (THAH) guidelines. Responds to inquiries regarding homecare/hospice services. Develops and maintains positive relationships with all referral sources, internal and external customers, and fellow associates. What You Will Do: Functions as a clinical resource coordinating complex cases. Ensures all clients (referral sources) needs are addressed. Responds to inquiries regarding agency services accurately identifying needs of clients and representing home care/hospice services in a positive, problem-solving way. Ensures all insurance authorizations are being obtained, documented, and communicated within THAH policies and procedures. Ensures all data entered the call center software, clinical application software, admission log/other reports as assigned, is accurately and timely. Organizes data gathering systems to capture performance improvement for the intake department. Assists in the identification, development, and implementation of new programs/initiatives as assigned by the director of customer service. Converts client/physician inquiries into sales and displays excellent customer service skills. Works collaboratively with all phases of THAH marketing plan. Serves as a primary office phone contact/liaison with referral sources, customers, and families. Answers calls promptly, professionally, and courteously. Benefits: Day 1 Benefits - Health, dental and vision insurance Daily Pay Employee Referral Reward Program Short and long-term disability Tuition Reimbursement 403b Generous paid time off Comprehensive orientation Minimum Qualifications: Graduate of an approved Nursing education program. Current Registered Nurse licensure in the state in which practicing. 1-3 years prior experience in a customer service, homecare intake or admissions role preferred. Two years or more of Home Healthcare experience. Must be proficient in Epic and a Home Care Software Must be proficient in the use of computer office software. Apply Today Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran
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