Customer Care Specialist

5 days ago

Cordova, United States Aston Carter Full time

Job Title: Administrative AssistantJob Description We are seeking a dedicated Administrative Assistant with a knack for establishing and maintaining relationships with retail customers, consumers, and our outside sales team. You will be responsible for processing purchase orders, rectifying payment term errors or price discrepancies, managing returns requests for designated accounts, and answering incoming telephone calls. Your role will involve one-call resolution for calls, developing product knowledge, understanding customer sales programs and sales promotions, and processing requests for sales and show samples. You will also work closely with our Supply Chain and Credit Department on orders and pricing disputes, track roll-out orders, and collaborate with our warehouse staff. Your duties will also include refuting customer fines, updating customer websites with relevant information, troubleshooting product-related issues, preparing warranty, parts, and replacement product orders, and responding to incoming information requests via email. You will participate in technical training classes to understand product installation, operation, and troubleshooting techniques. Your job will also encompass account management, customer communication, coordination with various departments, issue resolution, and documentation and reporting. Hard Skills Processing purchase orders Error rectification Returns processing Telephone handling Sales and show samples processing Order tracking Preparation of warranty, parts, and replacement product orders Updating customer web sites Troubleshooting product related issues Account management Order Processing Customer Communication Coordination Issue Resolution Documentation and Reporting Soft Skills Relationship building Communication Problem-solving Teamwork Customer service Attention to detail Analytical skills Job Type This is a Contract-to-Hire position with a duration of 6 Month(s). Work Site This is a hybrid position requiring some days on-site in Cordova, Tennessee and some days remote. Work Environment The successful candidate will be based at our headquarters in an office environment. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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