Manager, IT Technical Analyst

3 weeks ago

Newport Beach, United States Hyundai Capital Bank Europe Full time

Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. 

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity.  Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea.  Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

The Manager, IT Technical Analyst is responsible for providing technical support, analyzing, and resolving IT issues, and implementing solutions to enhance the company's IT infrastructure utilization and improve service availability.

Duties and Responsibilities:

1.     Evaluate opportunities of IT Infrastructure capacity optimization on hardware & software allocation and usage.

2.     Analyze and address the resolution of IT incidents and service requests in a timely manner, ensuring minimal disruption to business operations.

3.     Collaborate with cross-functional teams to identify and implement solutions to improve IT processes and systems.

4.     Monitor and maintain the performance, SLA’s, and security of IT systems, including servers, networks, and applications.

5.     Document IT procedures, configurations, and troubleshooting steps to ensure knowledge sharing and continuity.

6.     Conduct research on emerging technologies and recommend innovative solutions to enhance our service availability in IT infrastructure environment.

7.     Stay updated on industry trends and best practices to continuously improve IT operations and support services.

8.     Work in collaboration with monitoring team and address the findings with IT Infrastructure and/or IT Application teams.

9.     Perform all other duties as assigned.

Knowledge and Skills:

·         Strong knowledge of IT systems, including hardware, software, networks, and security.

·         Proficient in troubleshooting IT issues and performing root cause analysis.

·         Possess a proactive approach to solve issues.

·         Solid experience with ITIL framework and service management best practices is a plus.

·         Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and stakeholders.

·         Experience in IT Infrastructure & Application monitoring tools (e.g. SolarWinds, Dynatrace, AppDynamics, etc.)

·         Detail-oriented with strong organizational and multitasking abilities.

· Ability to work independently and collaboratively in a fast-paced environment.

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