Patient Representative PCS MHB

3 weeks ago


Buffalo, United States Catholic Health System Full time

Salary: 23.25-34.87 USD Facility: Mercy Hospital of Buffalo Shift: Shift 1 Status: Full Time FTE: 1.000000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Days and Evenings Hours: Flexible hours days and evenings 8 to 4, 11 A to 7 P Summary: The role of Patient Representative is to act as a liaison between the hospital and its associates and the patient and/or family. The function is to interpret patient and/or families perceptions and needs in order to advocate and assist them to maximize the patient's satisfaction. The Patient Representative is also responsible for service recovery, for receiving, investigating and follow-up of complaints, Communication Assistance Policy (all aspects including policy, equipment, interpreters and payments), Patient Bill of Rights and Health Care Proxy information. Responsibilities: EDUCATION Bachelor's Degree required; Bachelor's degree of Science in Nursing or related health care field preferred EXPERIENCE Three (3) to five (5) years of experience working with people in a professional capacity Previous RN experience a plus KNOWLEDGE, SKILL AND ABILITY Strong written and verbal communication skills Strong leadership skills and problem solving skills Ability to be compassionate and understanding to needs of patient and/or family Ability to balance objectively with empathy and sensitivity Ability to remain focused and follow a problem to resolution Strong computer skills Strong organizational skills WORKING CONDITIONS The majority of time is spent on-site The role does require travel to other CH facilities to attend meetings and for the purpose of training & in servicing Occasionally, the role requires travel to primary care sites for complaint investigation or resolution ENVIRONMENT Intermittent exposure to a few unpleasant physical conditions Frequent exposure to many disagreeable physical conditions REQNUMBER: 28082



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