Junior Field Support Specialist

1 week ago

Frisco, United States IDEXX Full time

IDEXX is hiring our next cohort of entry level Field Support Specialists in our Implementation team

This is a travel/ office based position. Day to day they will be based out of our Frisco, TX office; DFW is the home airport for travel. This position involved up to 75% travel across the USA.

Our Software Trainers are responsible for onboarding new customers to our suite of Veterinary Practise Management Softwares. You will travel on site to our customers veterinary clinics across the USA and work with them to set them up for success on their new software. This involves change management, training, configuration, and deployment of the software to their clinic. You will also coordinate with the wider implementation team to ensure that any issues are raised and addressed, that onboarding projects are handed over internally after being onsite so our customers have a seamless experience.

The primary software you will be onboarding our customers to is ezyVet, our premium cloud based practise management software. But you may also work with our other softwares like Vet Radar, Smart Flow, Neo and others. Our software helps veterinary practices save time, increase revenue, communicate better with their clients, and reduce workload stress. Pets and tech, it's a winning combo

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.

Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

In This Role you will:

  • Travel onsite to lead the staff through the Go Live week and provide training and support through the change. Perform this service remotely as necessary.
  • Travel expectation is 75% with the remainder being office based.
  • Analyze, develop, and implement process changes to provide improvement in workflow, operational procedures, and other related business areas.
  • Participates in internal projects to implement initiatives; identifies new project opportunities; generates ideas and solutions.
  • Executing slick, efficient processes when delivering customers training services.
  • Provide the direction and execute the configuration of IDEXX practice management software to a high standard that enables the customer to get the optimal results from the solution.
  • Provide exceptional communication to colleagues, co-workers, and customers which results in the person being communicated with feeling engaged, informed and confident of the proposed outcomes.
  • May lead work activities of team members, coordinating daily activities and providing training, coaching and guidance.
  • Execute a professional training services that result in a high level of customer experience where individuals are well trained on IDEXX software platforms and armed with the knowledge to go-live with the solution.
  • Use clear and professional speaking style to enhance customer service.
  • P roject a positive, friendly, helpful and professional company image.

What You Will Need to Succeed:

  • Bachelor's degree or equivalent combination of education and experience required.
  • Ability to travel domestically through the United States, and international travel as required.
  • Data gathering and analytical ability, process improvement skills, excellent interpersonal skills.
  • Project management ability, and strong verbal and written communication skills.
  • Ability to work both individually and as a team player.

What you can expect from us:

  • Salary of $50,000
  • Opportunity for annual cash bonus
  • Health / Dental / Vision Benefits Day-One
  • 5% matching 401k
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX:

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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