Tech Support Specialist
1 month ago
-Job Title: Tech Support Specialist
-Salary Range: $45K-$55K
-Location: 100% Remote
We are looking to add another Tech Support Specialist to our growing team. This team supports all users (both internal and external) on two of our main products: our "Retail Platform" and our "Development Partner Channel."
The Tech Support team needs someone who has experience not only working in a ticketing system but rather a queue from phone calls, emails, and their website chat feature. Taking a white-glove approach to each ticket will be important as well since these are resolutions for our external clients, and we want to go above and beyond for a positive experience.
In addition to our product support, the Tech Support team resolves day-to-day operation tickets on Salesforce, Google Workspace, and basic HTML/CSS troubleshooting. Only 1-2 years of support experience is needed to be technical enough, but we do need the ability to identify problems and recognize resolution patterns. Someone who wants to be a sponge and grow, their career and skillset will be successful here.
Top Skills:
-1-2 Years of Tech Support
-CRM ticketing support (using Salesforce)
-Google Workspace
-Multi-Channel Platform Support
Pluses:
-HTML/CSS Troubleshooting
-White-Glove Support
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