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Nurse Practitioner Virtual Care Hybrid
3 months ago
POSITION SUMMARY:
The MinuteClinic Provider- BH Hybrid Nurse Practitioner leverages administrative support in addition to delivering patient care services through virtual technology. The ratio of work is dependent upon patient demand. You will work in collaboration with a dedicated team of professionals as you independently provide holistic, evidenced-based care inclusive of accurate assessment, diagnosis, treatment, management of health problems, health counselling, and disposition planning for our patients. Encounters are documented utilizing an electronic health record (EHR). This role reports directly to the Minute Clinic Virtual Care SPM.
ESSENTIAL FUNCTIONS:
Provide holistic, evidenced-based care inclusive of accurate assessment, diagnosis, treatment, management of health problems, health counselling, psychiatric diagnosis and prescribing, mental health counselling and disposition planning for our patients. This includes education and treatment for pregnancy prevention, sexually transmitted infection (STI) Prevention and safer sex practices.
Serving as a clinical expert and resource for clinical quality initiatives.
Program development and process improvement insight as a key expert in both roles providing acute care and behavioral health services.
Quality and Training background to support onboarding of new providers and quality oversight of behavioral health care.
Duties:
Responsibilities include but are not limited to
1. Patient-Centered Quality and Safety
Evaluate primary care, acute, chronically ill, and transitional care patients, in addition to providing healthcare education and counseling, and disposition planning for our patients ranging in age 18 months and above
Provide patient counseling; inclusive of pregnancy prevention, STI Prevention/safer sex practices, contraceptive care counseling and medication management
Educate patients on health maintenance and respond to patient care inquiries
Document all patient care within an EHR according to MinuteClinic policies and procedures
2. Customer Service Excellence
Deliver excellent customer service
Collaborate with pharmacy and front store colleagues to provide a complete patient experience
Maintain patient confidentiality in accordance with PHI and HIPAA standards
3. Healthcare Environment Management
Resolve conflict using appropriate management techniques
Support the overall patient experience, by effectively managing clinical and non-clinical duties as well as patient expectations
Quickly adopt new service offerings and patient care models
Complete necessary tasks for clinic operations, including but not limited to taking inventory, following up on lab results, receiving incoming phone calls, ordering supplies and maintaining clinic cleanliness
4. Business Acumen
Remain accountable to managing business needs including, but not limited to, budget, payroll, inventory, billing insurance, and payment collection
Assure complete and accurate payment for services through comprehensive documentation in the patient chart, verification of payment method (insurance, cash or combination) for each visit, and collection of payment as directed by the EMR
Experience
Minimum of two years of medically-relevant experience or equivalent
Outstanding organizational skills and ability to multi-task
Initiative, problem solving ability, adaptability and flexibility
Ability to work without direct supervision and practice autonomously
Is proficient with information management and technology
Capacity to collaborate with professional colleagues as necessary to provide quality care
Depending on the market, the ability to be proficient in both speaking and writing in additional languages not limited to but including Spanish may be required.
Education:
Completion of a Master's Degree level Family Nurse Practitioner and Psych-Mental Health program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse roles required.
Candidates must be licensed in at least FIVE of the following states: CT, GA, NC, ND, NJ, NY, PA, SC, SD, VA, WI, WV
Education: Masters Degree
