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help desk analyst

2 months ago

Trenton, United States Randstad Full time

help desk analyst.

  • trenton , new jersey

  • posted 1 day ago

job details

summary

  • $16 - $17 per hour

  • contract

  • no requirements

  • category computer and mathematical occupations

  • reference1057417

job details

job summary:

Our client in Trenton, NJ seeks a Helpdesk Analyst for a longterm opportunity.

location: Trenton, New Jersey

job type: Contract

salary: $16 - 17 per hour

work hours: 8am to 4pm

education: No Degree Required

responsibilities:

Responsibilities:

  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.

  • Maintain a working knowledge of Help Desk and IT Operations procedures.

  • Log all incoming problems and requests and actions taken to resolve them.

  • Provide first response help desk support to all customers and users.

  • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.

  • Provide support for business applications.

  • Provide follow-up status to end-users in accordance with specified support policies and procedures.

  • Ensure closed problems are adequately documented.

qualifications:

  • Experience level: Experienced

  • Minimum 1 year of experience

  • Education: No Degree Required

skills:

  • HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.