Hospitality Agent

4 weeks ago

Philadelphia, United States Sonder Holdings, Inc. Full time

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don't happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Our Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves elevating our guest experience and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you

The Opportunity:

  • Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
  • Guide guests through the Sonder experience, ensuring they have an amazing first impression
  • Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
  • Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
  • Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
  • Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
  • Travel to multiple Sonder properties throughout the local market, as required
Who We Look For:
  • Guest-centric and positive mindset
  • Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
  • Organized, hardworking, and detail-oriented
  • Comfort with ambiguity and rapidly shifting priorities
  • Thrives in a fast paced, ever-changing, always challenging startup environment
  • Ability to work effectively both in a team environment as well as independently
  • Comfort in independent problem solving with the humility to ask for help when needed
  • Unintimidated by using mobile apps while in the field for team collaboration and communication
  • Flexible schedule and willing to working evenings, weekends and holidays
  • Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
  • Proficiency in languages other than English a plus
  • This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
  • This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)
#LI-Onsite

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
  • Corporate Responsibility & Sustainability
  • Data Privacy Policy
  • Blog: Sonder Stories
  • Instagram: @sonderstays


Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.

  • Hospitality Agent

    2 months ago

    Philadelphia, United States PeopleShare Full time

    PeopleShare is currently hiring for a Hospitality Agent for our Law Firm Client in Philadelphia, PA!Apply Below!Position Overview:This role focuses on delivering top-tier hospitality services in a professional law firm environment. Responsibilities include managing two main kitchens, assisting with conference room setup and breakdown, and providing reception...

  • Hospitality Agent

    2 weeks ago

    Philadelphia, United States PeopleShare Inc Full time

    PeopleShare is currently hiring for a Hospitality Agent for our Law Firm Client in Philadelphia, PA! Apply Below! Position Overview: This role focuses on delivering top-tier hospitality services in a professional law firm environment. Responsibilities include managing two main kitchens, assisting with conference room setup and breakdown, and providing...

  • Hospitality Agent

    2 months ago

    Philadelphia, United States PeopleShare Inc Full time

    PeopleShare is currently hiring for a Hospitality Agent for our Law Firm Client in Philadelphia, PA! Apply Below! Position Overview: This role focuses on delivering top-tier hospitality services in a professional law firm environment. Responsibilities include managing two main kitchens, assisting with conference room setup and breakdown, and providing...

  • Hospitality Agent

    4 days ago

    Philadelphia, United States PeopleShare Full time

    PeopleShare is currently hiring for a Hospitality Agent for our Law Firm Client in Philadelphia, PA!Apply Below!Position Overview:This role focuses on delivering top-tier hospitality services in a professional law firm environment. Responsibilities include managing two main kitchens, assisting with conference room setup and breakdown, and providing reception...

  • PeopleShare Inc | Hospitality Agent

    2 weeks ago

    philadelphia, United States PeopleShare Inc Full time

    PeopleShare is currently hiring for a Hospitality Agent for our Law Firm Client in Philadelphia, PA!Apply Below!Position Overview:This role focuses on delivering top-tier hospitality services in a professional law firm environment. Responsibilities include managing two main kitchens, assisting with conference room setup and breakdown, and providing reception...

  • Hospitality Operations Coordinator

    3 weeks ago

    Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full time

    This opportunity is perfect for a detail-oriented and organized individual who enjoys working in a fast-paced environment. As a Front Desk Manager Supervisor, you'll be responsible for supervising a team of front desk agents, managing daily operations, and implementing process improvements.You'll have the chance to develop your leadership skills and...

  • Sage Hospitality Spa Reception Manager

    6 days ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Full time

    We are seeking a skilled Spa Front Desk Agent to provide exceptional guest service and manage the spa reception area at Sage Hospitality.Key Responsibilities:Greet guests professionally and complete check-in procedures accurately, ensuring a warm welcome for all visitors.Facilitate smooth check-out processes by following established point-of-sale procedures...

  • Part Time Night Auditor $19

    7 days ago

    Philadelphia, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Wyndham Philadelphia Historic Dist [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverage audit; Complete the Night Audit...

  • Procurement Agent

    6 days ago

    Philadelphia, Pennsylvania, United States OETKER COLLECTION Full time

    Experience the essence of Oetker Collection, a renowned hospitality brand with a legacy spanning over 150 years. We are seeking an exceptional Purchasing & Receiving Agent to join our team in Palm Beach, Florida.Job Summary:We are looking for a detail-oriented and organized Procurement Agent who will be responsible for ensuring the quality and quantity of...

  • Group Reservations Coordinator

    2 months ago

    Philadelphia, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Sheraton Philadelphia Downtown [Front Desk Agent / Night Auditor] As a Group Reservations Coordinator at Aimbridge Hospitality, you'll: Detail each Group profile and/or reservation with Group specific information; Act as liaison between group and central reservations; Provide reservation and pick up reports upon request; Manually...

  • Spa Front Desk Agent

    7 days ago

    Philadelphia, United States Sage Hospitality Full time

    Why us?: American freedom gained its foothold in Philadelphia a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetica modern hotel designed as...

  • Hospitality Services Coordinator

    4 weeks ago

    Philadelphia, Pennsylvania, United States PeopleShare Inc Full time

    Hospitality AgentWe are seeking a highly skilled Hospitality Agent to provide exceptional service in a professional law firm environment.Key Responsibilities:Deliver high-quality food and beverage services to clients with a focus on excellent presentation and taste.Ensure seamless event execution by setting up and breaking down conference rooms according to...

  • Hospitality Night Auditor

    4 weeks ago

    Philadelphia, Pennsylvania, United States AccorHotel Full time

    The Sofitel-Philadelphia hotel is seeking a highly skilled and organized individual to join their team as an Overnight Guest Service Agent. In this role, you will be responsible for ensuring that all guest needs are met promptly and efficiently, while maintaining the highest level of customer service.Key ResponsibilitiesPosting and balancing charges and...

  • Conference and Hospitality Associate

    7 days ago

    Philadelphia, Pennsylvania, United States PeopleShare Full time

    Key ResponsibilitiesAs a Hospitality Agent at our law firm client, you will be responsible for:Providing consistent and high-quality standard of food and beverage set up/service to clients.Maintaining cleanliness standards for kitchens, equipment, and meeting rooms.Assembling and arranging conference equipment in function and conference rooms per event...

  • Night Auditor

    7 days ago

    Philadelphia, United States Concord Hospitality Full time

    Description The DoubleTree suites Philadelphia West located in Plymouth Meeting is seeking a Full time Night Auditor to join our Front Office Team! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience...

  • Licensed Medicare Insurance Agent

    2 weeks ago

    Philadelphia, United States UHCAARP Medicare Solutions Full time

    Job DescriptionJob DescriptionHealth Insurance License required!As a Medicare agent, you review your clients' health care plan and help them evaluate their needs against the services and coverage they are eligible to receive. You make recommendations about obtaining supplemental insurance and help people understand their choices and options for Medicare...

  • Front Desk Associate

    3 weeks ago

    New Philadelphia, Ohio, United States Nivea Hospitality Full time

    About Nivea HospitalityWe are a boutique hotel committed to providing exceptional guest experiences. Our front desk team plays a vital role in achieving this goal, ensuring that guests feel at home during their stay.Front Desk Agent Job SummaryWe are seeking a highly skilled and enthusiastic front desk agent to join our team. As a front desk agent, you will...

  • Hospitality Ambassador

    3 weeks ago

    Philadelphia, Pennsylvania, United States Study Hotels Full time

    As a PM Guest Service Agent at The Study at University City, you will play a critical role in delivering exceptional guest experiences and driving hotel revenue. This exciting opportunity requires a highly motivated and organized individual who can work effectively in a fast-paced environment. Key ResponsibilitiesProvide top-notch customer service,...

  • Guest Service Agent

    3 weeks ago

    Philadelphia, United States Study Hotels Full time

    The Study at University City is currently seeking a Guest Service Agent, to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is...

  • PM Guest Service Agent

    3 weeks ago

    Philadelphia, United States Study Hotels Full time

    The Study at University City is currently seeking a PM Guest Service Agent, to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is...