Support Analyst

3 weeks ago

Cleveland, United States MRI Software Full time

Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 2 days of working from home per week.

This role is based at our HQ in Solon, Ohio.

The Role:

As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible client experience every day. In this position, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Skills & Other Requirements

  • Previous experience in customer service, technical support experience preferred
  • Bachelor's degree or equivalent work experience
  • Client focus and a passion for support
  • Creative and curious troubleshooter
  • Strong organization and time management skills
  • Aptitude for technology
  • Professional communication skills
We're obsessed with making this the best job you've ever had

We want our teams to love working here, so we've created some incredible perks for you to enjoy:
  • Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Enjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefit
  • Invest in our competitive 401k plan and help set you up for your future
  • Big on family? So are we We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
  • Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of 'Flexi' time a year
  • Further your professional development and growth with our generous Tuition Reimbursement offerings
  • Enjoy the flexibility of working from anywhere in the world for 14 days out of the year


At MRI, our company culture is more than a talking point - it's what makes us shine We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.

  • IT Support Analyst

    1 month ago

    Cleveland, United States Everstaff Full time

    Job DescriptionJob DescriptionEverStaff, a recruiting firm, seeks a candidate for our Direct Hire position with a top client, offering excellent work culture, benefits, and growth potential. We are looking for an experienced IT Support Analyst!Details:Schedule: Monday to Friday; 8am to 5pm (On-Site) Annual Salary: $52,000 DOE Benefits:Full Benefits offered...

  • Application Support Analyst

    4 weeks ago

    Cleveland, United States Howard Hanna Real Estate Services Full time

    Application Support AnalystLocation: Cleveland, OHSUMMARY OF JOB: The Application Support Analyst reports to the Manager of Application Support and will be responsible the second-level support for business systems used by the Accounting Department. The position will collaborate closely with the Application Support Manager to maintain systems used by the...

  • Application Support Analyst

    4 weeks ago

    Cleveland, United States Howard Hanna Real Estate Services Full time

    Application Support AnalystLocation: Cleveland, OHSUMMARY OF JOB: The Application Support Analyst reports to the Manager of Application Support and will be responsible the second-level support for business systems used by the Accounting Department. The position will collaborate closely with the Application Support Manager to maintain systems used by the...

  • Technical Support Analyst

    3 days ago

    Cleveland, Ohio, United States Apex Systems Full time

    Job OverviewApex Systems is seeking a highly skilled Tier 2 Technology Analyst to join their team. This is a 4-month contract position that offers the opportunity to work in a remote environment.Key ResponsibilitiesProvide second-tier support for computer systems within the corporate space.Offer high-level customer service to internal clients.Effectively...

  • Support Analyst

    2 weeks ago

    Cleveland, United States MRI Software Full time

    Job DescriptionFrom the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee...

  • Application Support Analyst

    2 weeks ago

    Cleveland, United States Strategic Systems Full time

    Our customer has asked us to help them find an Application Analyst to join their team in a direct hire (perm) capacity. This is an onsite role and is located in Shaker Heights, Ohio. Benefits: There are multiple medical plans including a very low deductible option. There is a pension type plan that is vested in 5 years. They offer 20 days of vacation, 12...

  • Technical Support Analyst

    2 weeks ago

    Cleveland, Ohio, United States CAI Full time

    Job ID: R3308Employment Type: Full timeWorksite Flexibility: OnsitePosition OverviewWe are seeking a dedicated Technical Support Analyst who is eager to elevate our service standards. If you possess a background in customer support and have strong problem-solving abilities, we encourage you to consider this opportunity.Role ResponsibilitiesProvide...

  • Financial Systems Analyst

    2 weeks ago

    Cleveland, Ohio, United States Informa Global Support Full time

    Job OverviewAt Informa, we embrace diversity and foster a dynamic environment where every individual can thrive. As a global leader in connecting specialists with essential knowledge, we empower our colleagues to make a significant impact through various platforms, including live events, digital services, and academic research.About the Group Finance TeamThe...

  • IT Technical Support Analyst

    1 week ago

    Cleveland, United States Precision Castparts Corp Full time

    Summary Working within the IT Global Service Center function, the IT Technical Support Analyst maintains a central point of contact providing frontline IT support services for PCC Metals and Energy Groups and its employees around the globe. With emphasis on customer service this position primarily focuses on end-user devices management, network,...

  • Lead Technical Support Analyst

    2 weeks ago

    Cleveland, Ohio, United States Cuyahoga County Juvenile Court Full time

    Job Title:Lead Technical Support AnalystDivision/Department: Court Operations/Salary: $50,248-$54,267.84 based on experienceReports To:Systems AdministratorFLSA Status: Non-ExemptBenefits of EmploymentInsurance: Comprehensive Health, Dental, Vision, Life, and an Employee Assistance Program. Supplemental Life may be purchased at group rates.Paid Time Off:...

  • Lead Technical Support Analyst

    2 weeks ago

    Cleveland, Ohio, United States Cuyahoga County Juvenile Court Full time

    Job Title: Lead Technical Support Analyst Salary Grade: 15 Division/Department: Court Operations/Information Services Salary: $50,248-$54,267.84 commensurate with experience Reports To: Systems Administrator FLSA Status: Non-Exempt Benefits of Employment Insurance: Comprehensive Health, Dental, Vision, Life, and an Employee Assistance Program. Supplemental...

  • Support Analyst I

    3 weeks ago

    Cleveland, United States MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and...

  • Helpdesk Analyst

    3 weeks ago

    Cleveland, United States Compass Health Brands Full time

    Job DescriptionJob DescriptionCompass Health Brands is a consumer healthcare products company that truly makes a difference. Our one mission is to improve lives - our customers, our consumers, our patients, our team members and the communities we serve.We are looking to add a Helpdesk Analyst to our IT team!Under general supervision, the Helpdesk Analyst...

  • Technical Support Specialist

    6 days ago

    Cleveland, Ohio, United States Compass Health Brands Full time

    Position OverviewCompass Health Brands is a leading organization in the consumer healthcare sector, dedicated to enhancing the quality of life for our customers, patients, and team members.We are seeking a skilled Helpdesk Analyst to join our IT department.In this role, the Helpdesk Analyst will deliver assistance to end-users under general supervision. This...

  • Financial Analyst

    3 days ago

    Cleveland, Ohio, United States Informa Global Support Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Accounting Specialist to join our team at Informa Global Support. As an Accounting Specialist, you will be responsible for providing financial support to our business units, ensuring accurate and timely financial reporting, and maintaining compliance with financial regulations.Key...

  • Financial Analyst

    2 weeks ago

    Cleveland, Ohio, United States Informa Global Support Full time

    Job OverviewCompany Overview:At Informa, we embrace diversity and foster a vibrant community where every individual can thrive. As a global organization, we connect professionals with valuable insights, enabling them to enhance their knowledge and capabilities through various platforms, including live events, digital services, and academic research. Our team...

  • Applications Analyst

    2 weeks ago

    Cleveland, United States True North Consultants Full time

    Our client is a non-profit organization dedicated to providing services and support to individuals with disabilities. We are committed to empowering individuals to live independent, fulfilling lives and to be active participants in their communities. Position Overview: The Applications Analyst is an entry-level position that would be responsible for...

  • Financial Analyst

    2 weeks ago

    Cleveland, Ohio, United States Informa Global Support Full time

    Job OverviewCompany Overview:At Informa, we embrace diversity and foster a vibrant community where every individual can thrive. As a global organization, we connect experts with knowledge, empowering them to enhance their skills through various platforms including live events, digital services, and academic research. With a workforce of over 10,000 across 30...

  • Clinical Applications Analyst

    3 days ago

    Cleveland, Ohio, United States Seidman Cancer Center Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Clinical Applications Analyst to join our team at the Seidman Cancer Center. As a key member of our IT department, you will play a critical role in supporting our clinical applications and ensuring seamless integration with our healthcare systems.Key ResponsibilitiesLead needs assessment, software...

  • Behavioral Support Technician

    6 days ago

    Cleveland, Ohio, United States BlazerJobs Full time

    Position OverviewBlazerJobs is in search of a committed and enthusiastic Behavioral Support Technician (BST) to provide essential support in the field of behavioral health. The BST will operate under the guidance of a certified Behavior Analyst to execute tailored intervention strategies and deliver direct therapeutic services to individuals diagnosed with...