Client Technical Specialist

3 days ago

Augusta, United States Global Technical Talent Full time
Job Title: Client Technical Specialist
Location: Augusta, ME
Position Type: Contract
Work Type: Onsite

Job Responsibilities:
  • Assist in the coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
  • Make recommendations on functional and technical improvements to the environment.
  • Participate in performance and volume analysis and design.
  • Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
  • Provide accurate and complete answers to general use and environment questions in a timely manner.
  • Serve as the point of contact for technology support and services.
  • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
  • Provide desktop computer support.
  • Serve as a point of contact for communication and coordination of service outages.
  • Attend and participate in bi-weekly team and problem review meetings.
  • Manage the retirement and disposal of obsolete or broken computer equipment.
  • Coordinate the procurement and installation of new computer hardware and software.
  • Coordinate virus protection software programs within departments.
  • Understand the installation of software patches and upgrades.
  • Provide input to training and/or documentation materials regarding latest technical and functional design changes.
  • Ensure that all work is documented for future reference.
  • Follow quality standards.
  • Ensure effective and reliable backups are being performed.
  • Proactively address customer needs.
  • Communicate accurate and useful status updates.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
  • Investigate user problems, identify their source, determine possible solutions, and test and implement solutions.
  • Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configure modems, disk drives, CD ROMs, printers, and related equipment.
  • Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Develop and conduct various training and instruction for system users.
  • Identify utilization patterns and their effect on operation/system availability and performance expectations.
  • Ability to work in a team environment.
  • Strong communication skills; both written and spoken
  • Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
  • Make recommendations on functional and technical improvements to the environment.
  • Participate in performance and volume analysis and design.
  • Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
  • Provide accurate and complete answers to general use and environment questions in a timely manner.
  • Serve as the point of contact for technology support and services.
  • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
  • Provide desktop computer support
  • Serve as a point of contact for communication and coordination of service outages
  • Attend and participate in bi-weekly team and problem review meetings
  • Manage the retirement and disposal of obsolete or computer equipment.

Top 3 Skills:
  • Customer Service
  • Desktop Support
  • Inventory Control

Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

About The Company:
  • Augusta, ME-based company with 12,000+ employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated four-star employer on Glassdoor and Indeed.
25-16115 #gttjobs #LI-GTT #LI-Onsite

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