Bilingual Customer Service Representative

2 weeks ago

Overland Park, United States Cam-Tel Company Full time
Position Purpose/Summary

The Bilingual Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers’ needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy.

Primary Duties & Responsibilities
  1. Must be Bilingual in English and Spanish.
  2. Maximize customer revenue opportunities through explanation of products and services available to meet customer needs.
  3. Sell products and services. Ensure individual, team and company goals and objectives are met
  4. Provide information to customers relating to the application for, installation of, and policies and procedures relating to local and long-distance telephone, cable television and internet services.
  5. Administrative duties relating to local and long-distance telephone, cable television, and internet services.
  6. Verify customer-provided information prior to the processing of service orders. Enter service orders into the database, process service orders for installation, disconnection, and feature changes by computer.
  7. Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements; log credit deposit information, and determine payment options for customers that have overdue accounts.
  8. Facilitate trouble reports for customers and forward information to the appropriate department or individual
  9. Maintain customer plant records.
  10. Assist technicians in clearing troubles.
  11. Assist with bad debt collection, as needed.
  12. Provide pertinent information to technicians and main office personnel, as required.
  13. Assist with or coordinate special projects, as assigned.
  14. Performing all other duties and responsibilities as assigned.
Knowledge, Abilities, & Skills for Success
  1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
  2. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
  3. Ability to work as a team member and exert initiative to work independently to reach a goal.
  4. Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
  5. Ability to function effectively as a team player.
  6. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
  7. Ability to work a flexible work schedule, as needed, to best serve our customers.

Qualifications

At a minimum, the Bilingual Customer Service Representative must have a high school diploma or equivalent plus 1+ years customer service/sales experience. Basic telephony and cable television experience, inside and out, preferred.

Physical Demands

Select one the following for the each of the items listed below:
  • N (Not Applicable) – Activity is not applicable to this occupation.
  • O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
  • F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
  • C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.


Standing N☐ O☐ F☒ C☐

Walking N☐ O☐ F☒ C☐

Sitting N☐ O☐ F☐ C☒

Reach Outward N☐ O☒ F☐ C☐

Reach Above Shoulder N☐ O☒ F☐ C☐

Climbing N☒ O☐ F☐ C☐

Crawling N☒ O☐ F☐ C☐

Squatting/Kneeling N☐ O☒ F☐ C☐

Bending N☐ O☒ F☐ C☐

Keyboarding N☐ O☐ F☐ C☒

Driving N☒ O☐ F☐ C☐

Hearing N☐ O☐ F☐ C☒

Communicating N☐ O☐ F☐ C☒

Perceiving N☐ O☐ F☐ C☒

Outdoor Climate N☒ O☐ F☐ C☐

Various Terrain N☒ O☐ F☐ C☐

Cramped Workspace N☒ O☐ F☐ C☐

Lift/Carry:

Up to 10 lbs N☒ O☐ F☐ C☐

Up to 20 lbs N☒ O☐ F☐ C☐

Up to 50 lbs N☒ O☐ F☐ C☐

Up to 75 lbs N☒ O☐ F☐ C☐

Up to 100 lbs N☒ O☐ F☐ C☐

100+ lbs N☒ O☐ F☐ C☐

Push/Pull:

Up to 10 lbs N☒ O☐ F☐ C☐

Up to 20 lbs N☒ O☐ F☐ C☐

Up to 50 lbs N☒ O☐ F☐ C☐

Up to 75 lbs N☒ O☐ F☐ C☐

Up to 100 lbs N☒ O☐ F☐ C☐

100+ lbs N☒ O☐ F☐ C☐

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Bilingual Customer Service Representative

    2 weeks ago

    Overland Park, United States Fastwyre Broadband Full time

    Job DescriptionJob DescriptionPosition Purpose/SummaryThe Bilingual Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers’ needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global...

  • Bilingual Customer Service Representative

    2 weeks ago

    Overland Park, United States Fastwyre Broadband Full time

    Job DescriptionJob Description2 shifts available: Tuesday-Saturday 11AM-8PM or Monday-Friday 10AM-7PMPosition Purpose/SummaryThe Bilingual Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers’ needs by offering the latest in technological...

  • Bilingual Customer Service Representative Tues-Sat 11AM-8PM

    2 weeks ago

    Overland Park, United States Fastwyre Broadband Full time

    Job DescriptionJob Description Location : Overland Park, KS, In OfficeHours: Tuesday-Saturday 11AM-8PMPosition Purpose/SummaryThe Bilingual Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers’ needs by offering the latest in technological...

  • Bilingual Customer Service Representative M-F 10AM-7PM

    2 weeks ago

    Overland Park, United States Fastwyre Broadband Full time

    Job DescriptionJob Description Hours: Monday - Friday 10AM - 7PMLocation : In- Office Overland Park, KSPosition Purpose/SummaryThe Bilingual Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers’ needs by offering the latest in technological...

  • Customer Service Representative

    4 weeks ago

    Overland Park, United States A.C.E. Executives Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at A.C.E. Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Bilingual Customer Service Representative

    4 weeks ago

    Villa Fontana Park, United States Conduent Business Solutions of Puerto Rico, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Bilingual Customer Service Representative

    4 weeks ago

    Orange Park, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE We are looking for bilingual customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with...

  • Bilingual Customer Service Representative

    4 weeks ago

    Orange Park, United States Valor Intelligent Processing Full time

    POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE We are looking for bilingual customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist...

  • Bilingual Customer Service Representative

    4 weeks ago

    Orange Park, United States Valor Intelligent Processing Full time

    POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE We are looking for bilingual customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist...

  • Bilingual Customer Service Representative

    3 weeks ago

    Orange Park, United States Valor Intelligent Processing Full time

    POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE We are looking for bilingual customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist...

  • Customer Service Representative

    1 month ago

    Overland Park, United States Lula Full time

    Job DescriptionJob DescriptionAre you looking to join one of the KC’s Fastest growing companies? Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City!Lula is rapidly expanding into new markets and is seeking to add talented sales professionals to our growing team. Lula’s team embraces...

  • Customer Service Representative

    3 weeks ago

    Overland Park, United States Lula Full time

    Job DescriptionJob DescriptionAre you looking to join one of the KC’s Fastest growing companies? Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City!Lula is rapidly expanding into new markets and is seeking to add talented sales professionals to our growing team. Lula’s team embraces...

  • Customer Service Representative

    4 weeks ago

    Overland Park, United States U-Haul Full time

    Location: 7740 Metcalf Ave, Overland Park, Kansas 66204 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Overland Park, United States Morgan Hunter Companies Full time

    Job Description Exciting opportunity with a great company! Bring your customer service skills to the next level by joining this growing company with unlimited growth potential. This customer service role will take product orders, input the orders into database, track the orders, coordinate with shipping department and resolve order issues. In this customer...

  • Customer Service Representative

    3 weeks ago

    Overland Park, United States Morgan Hunter Companies Full time

    Job Description Exciting opportunity with a great company! Bring your customer service skills to the next level by joining this growing company with unlimited growth potential. This customer service role will take product orders, input the orders into database, track the orders, coordinate with shipping department and resolve order issues. In this customer...

  • Customer Service

    1 day ago

    Overland Park, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Kansas City locations! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...

  • Customer Service Representative

    7 days ago

    Overland Park, United States Morgan Hunter Companies Full time

    Job Description Exciting opportunity with a great company! Bring your customer service skills to the next level by joining this growing company with unlimited growth potential. This customer service role will take product orders, input the orders into database, track the orders, coordinate with shipping department and resolve order issues. In this customer...

  • Customer Service Representative

    4 days ago

    Overland Park, United States Teksystems Full time

    Description:The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly...

  • Customer Service Representative

    3 weeks ago

    Floral Park, United States Dial A Bug Full time

    **CUSTOMER SERVICE REPRESENTATIVE** **Job Summary** Come join our team of hardworking professionals! Our office is located in Floral Park, NY. We are urgently hiring a customer service representative. Applicants should be outgoing, confident, hardworking, energetic, motivated, and have strong communication skills. Must be very comfortable using a computer...

  • Customer Service Representative

    2 weeks ago

    Florham Park, United States Preferred Risk Agency Full time

    Insurance Agency in Florham Park, NJ looking for a (Bilingual) Spanish speaking Customer Service Representative. At least 3 years of experience. Needs basic computer skills including Microsoft Word, Excel and Outlook. Commercial Insurance Transportation experience a plus. Competitive salary and Benefits. Salary to be discussed upon interview. **Job...