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Mid Level Field Support Technician

1 month ago


Annapolis Junction, United States NiSUS Technologies Corporation Full time
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure
  • Modifies, moves, and installs new equipment
  • Performs technical tasks and provides site support.
  • Performs integrity testing and interviews customers to gather information about problems
  • Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
  • Will perform Data Transfer Agent requests to transfer files between networks.

Requirements

TS/SCI with poly required
  • High School Diploma/GED and 15 years of related experience
  • Bachelor of Science may be substituted for 5 years of experience
  • Hardware Installation
  • Installation Maintenance
  • Maintenance & Repair
  • Microsoft Software Applications
  • Microsoft Windows System Administration
  • Remote Desktop Administration
  • Technology Knowledge
One of the Following Certifications Required:
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+
  • CND
  • SSCP
  • CASP
  • CCNP Security
  • CISA
  • CISSP
  • GCED
  • GCIH
  • CCSP

Benefits

Health & Life Insurance Dental Insurance Disability Insurance 401K Retirement Plan with Matching Tuition Assistance Vacation and Sick Leave Hiring Bonuses Referral Recruitment Program