Associate Business Analyst

4 days ago

Morgantown, United States West Virginia University Full time
Description

The department of Enterprise Applications in Information Technology Services at West Virginia University is currently accepting applications for an Associate Business Analyst.

About the Opportunity

This position will serve as a liaison between the Research Office and the Research IT department at WVU. It will analyze business processes, gather and document requirements, and contribute to the development of software solutions to support research administration and compliance at WVU.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

  • 37.5-hour work week
  • 13 paid holidays (staff holiday calendar)
  • 24 annual leave (vacation) days per year or more based on years of service (employee leave)
  • 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
  • WVU offers a range of health insurance and other benefits
  • 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
  • Wellness programs

What You'll Do

  • Analyze customer needs and develop business requirements documents in close collaboration with the senior business analyst and business stakeholders.
  • Provide support, maintenance, and triage for research administration software, including WVU+kc, Research Application Administration (RAA), Kuali
  • Build, and WVU Research Administration Portal (WRAP).
  • Manage Research IT team knowledge base articles.
  • Provide quality assurance testing to facilitate system enhancements and bug fixes.
  • Facilitate user acceptance testing (UAT) with business stakeholders.
  • Plan, coordinate, and document meetings; ensure follow-up on relevant action items.
  • Under the direction of a supervisor, provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and product testing.
  • Work with business users, subject matter experts, and technical staff in resolving system-related issues.
  • Provide customer support by resolving help tickets.
  • Manage and communicate product bugs and feature enhancement requests using issue tracking software (Jira).
  • Participate in the system development life cycle (SDLC) and carry out instructions as directed by the senior business analyst.
  • Communicate information clearly, accurately, and in a timely manner to team members and business users. Foster an environment of teamwork and professionalism.
  • Maintain professional relationships with colleagues including business analysts, software developers, application administrators, and business partners.
Qualifications
  • Undergraduate degree or equivalent combination of training, education, and experience in a relevant field.
  • A minimum of two (2) years of combined experience involving:
    • Implementing business practices and strategies
    • Collaborating with business units to gather requirements

  • Excellent written and verbal communication skills
  • Problem-solving abilities with a willingness to learn and develop further
  • Knowledge of Microsoft applications, including Word, Excel, and Visio
  • Strong customer relationship skills
  • Adaptable and capable of working in fast-paced environments
  • Experience with ticketing/issue tracking software preferred

Preferred Qualifications:

  • Experience in an IT field
About WVU

At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.

From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley - the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.

Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.

Creating an inclusive, engaged, and dynamic learning environment is core to WVU's academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.

Job Posting: Jul 1, 2024 Posting Classification: Non-Classified Exemption Status: Exempt Benefits Eligible: Yes Schedule: Full-time

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