Client Technologies Technician
2 months ago
The Department's Office of Information Technology (OIT) seeks an experienced Client Technologies Technician to support end-user computing needs across the organization. This role serves as the primary line of communication for IT support, focusing on configuring, installing, and troubleshooting software and hardware for desktops, laptops, mobile devices, and network equipment. The Client Technologies Technician provides Tier 2 support and collaborates with the Bureau of Field Technology Services for regional assistance.
Key Responsibilities:
• Configure and install software for user desktops and laptops
• Provide support for mobile devices and Department network equipment, including switches and Wireless Access Points (WAP)
• Terminate and install network cabling
• Perform PC imaging, configuration, and installations for Department staff and inmate PCs
• Support new software packages, desktop hardware, upgrades, and maintenance
• Troubleshoot hardware and software for staff and inmate PCs
• Offer Tier 2 support for desktop-based LAN systems
• Escalate unresolved issues to Tier 3 support and document issues and resolutions
• Participate in end-user training sessions, if applicable
• Test and evaluate new desktop packages and implement prototypes
• Support printers, peripherals, and inmate education labs, including server/PC imaging, software installations, group policies, security audits, and inventories
• Provide regional support with the Bureau of Field Technology Services
Required Qualifications:
• High school diploma or equivalent; or two (2) years of relevant work experience
• Minimum of two (2) years in Tier 2 customer support for desktops, printers, scanners, etc.
• Experience installing, troubleshooting, and supporting desktop OS, applications, and hardware
• Valid Driver's License
Preferred Qualifications:
• Experience solving issues remotely and troubleshooting PC and peripheral issues
• Knowledge of TCP/IP protocols and 3270 emulation software
• Experience with hardware repair (e.g., hard drives, RAM, processors) and imaging software for desktop deployment
• Experience with VoIP and VPN client support
• Background in criminal justice IT standards and end-user support
• Ability to work independently with strong communication skills
Education: High School
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