Assistant Retail Experience Manager

1 month ago

Springfield, United States Fleet Feet Full time
Overview

We believe Running Changes Everything. With more than 260 stores and growing, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment. We believe it's a privilege to serve and remain committed to delivering unmatched service and support, whether that's introducing customers to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun, Our team runs together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking individuals who work, sweat, and live passionately to join us on our quest and bring our core values to life.

Responsibilities

As an Assistant Retail Experience Manager, you will work to support the Retail Experience Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.

Qualifications

  • Available to work a flexible schedule, including days, evenings, weekends, and holidays
  • Demonstrated leadership ability with at least six months of retail experience
  • Passion for managing, training, motivating employees
  • Can own and manage administrative tasks, customer interactions and a fast paced environment while staying organized
  • Fosters growth of others through recognition, coaching and development opportunities
  • Promotes individual and team performance by setting expectations, delegating and by providing tools, resources and education.
  • Builds and maintains trust from staff and customers by using sound judgement
  • Collaborative and customer-centric
  • Willing to go above and beyond when needed
  • Communicate professionally with customers and team
  • Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
Perks:
  • Full time employees are eligible for medical benefits, paid time off and paid holidays
  • 401K plan
  • Quarterly performance-based raises
  • Referral-based bonuses
  • Overtime pay for holidays worked
  • Free and discounted products, training and company-affiliated races
  • High energy and fun atmosphere


Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.

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