IT Support Engineer

1 month ago

McLean, United States Digital Gaming Corporation USA Full time

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Department: Information Technology

Reporting to: Team Lead IT Support

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DGC, we have over 130 talented employees around the world who all share some common traits: integrity, a thirst to succeed, a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience second-to-none for our customers. Our focus is on the customer, and we foster loyalty by creating a superior gaming experience powered by data-driven insights.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DGC, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As an IT Support Engineer you will be identifying, diagnosing and rectifying any issues in computer hardware, software, services, and applications as well as resolving tickets.This will help us excel at ensuring we are always progressing and taking care of application and technical support to users to stay ahead of the game.

What you'll be doing

As part of your role, your responsibilities will include:

  • Responding to technical support calls from end users of computers and software applications
  • Setting up and installing new computers, networks and software
  • Setting up user accounts and profiles on the network
  • Installing updates, known as patches, to software applications
  • Installing and configuring operating systems, anti-virus software and other applications such as Microsoft office
  • Diagnosing and fixing network problems and hardware or software faults
  • Maintaining inventories of hardware and software
  • Managing backups of servers, in case of data loss
  • Keeping a record of issues and faults along with solutions, for future reference.
  • Logging and processing support calls
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades
  • Setting up accounts for staff, ensuring that they know how to log in
  • Solving password and connectivity problems
  • Talking to clients and computer users to determine the nature of any problems they encounter
  • Responding to breakdowns
  • Investigating, diagnosing and solving computer software and hardware faults
  • Repairing equipment and replacing parts
  • Supervising junior engineering and technical staff
  • Obtaining replacement or specialist components, fixtures or fittings
  • Checking computer equipment for electrical safety
  • Maintaining records of software licenses
  • Managing stocks of equipment, consumables and other supplies
  • Dealing with and managing vendor and supplier relationships
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:
  • At least 2 years experiencing in Microsoft Azure and Office 365
  • Good understanding of Networking and Network Principles
  • At least 5 years work experience in Information Technology
  • Physical Demands: while performing the duties of this job, the employee should be able to:
    • Regularly talk and hear.
    • Sit for long periods and reach with hands and arms.
    • Lift up to 25 pounds, stand, and walk.
Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:
  • Previous experience in the online gaming or casino industry advantageous.
Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:
  • Adaptability
  • Ownership and accountability
  • Initiating action
  • Resilience
  • Team orientation
  • Integrity
  • Innovation
What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at DGC and Super Group. This includes:
  • We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
  • Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
  • Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
  • Health insurance contribution.
  • Life insurance cover.
  • 401K match.


Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow

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