Manager, Digital Product Management

4 weeks ago

Houston, United States Veracity Full time
Manager, Digital Product Management
Houston, TX 77024

Must-Haves

Bachelor's degree in computer science, marketing, business, or engineering
Digital product management experience, at least 3 years
Management and leadership background and skillsets (3 years minimum)

Nice-To-Haves

Expereince with the EPIC EHR software
Previous experience in the healthcare space with this type of work
understanding of digital channels from a patient care perspective

Job Description

MINIMUM QUALIFICATIONS
Education: Bachelor's degree in business, marketing, engineering, computer science, or related field required. Master's or equivalent experience preferred

Licenses/Certifications: (None)
Experience / Knowledge / Skills:
  • Three (3) years of experience in digital product or technology development experience and
  • Five (5) years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts
  • Three (3) years of demonstrated formal or informal leadership skills
  • Possess deep knowledge of business processes including, but not limited to, mentoring and supporting employees, vendor management, budget processes, contract management and/or other multiple areas of accountability
  • Demonstrated understanding of product development life cycle and use of agile methodologies to deliver value based objectives and key results for digital channels
  • Demonstrated understanding and translating of business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer
  • Understanding of human centered design fundamentals and focus on customer centricity
  • Strong understanding of the digital channel and application landscape, capabilities of the technology both within a channel and how experience/context is managed across the channels
  • Ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity
  • Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered
  • Understand math and statistical concepts to provide analysis to formulate meaningful decisions
  • Exceptional time management skills and attention to detail
  • Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels
  • Create a positive work environment that fosters successful team performance
  • Strong customer service, interpersonal and relationship-building skills
PRINCIPAL ACCOUNTABILITIES
  • Manages, assigns and coordinates workflow and deliverables of assigned staff
  • Provides guidance and support in problem determination and resolution
  • Leads definition of digitally enabled Memorial Hermann experiences for consumers and patients, coordinating vendors, development, testing, support and operational teams to successfully implement strategic plans
  • Drives development of features and capabilities roadmaps across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods and practices
  • Leads discovery, evaluation, and incubation of partnerships (internal & external), next generation technologies and customer/patient services by continuously searching and testing new concepts
  • Collaborates with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive customer/ patient engagement
  • Develop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement
  • Participate in the refinement and fulfillment of the health system's digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system's digital platform, ensuring the system remains vibrant in today's changing healthcare marketplace
  • Bring a deep understanding of digital trends and technology across multiple digital products, content management and user experience
  • Works as part of a matrixed team partnering with information services, customer experience, and marketing in order to determine investment needs, projects and priorities
  • Effectively communicates the vision and strategic plan for change to internal and external stakeholders
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
  • Promotes individual and team professional growth and development by ensuring requirements are met for mandatory/continuing education and skills competency; ensures department-based goals which contribute to the success of the organization;
  • Responsible for employee appraisals, regular staff meetings and provides consistent feedback for employee growth.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
  • Other duties as assigned

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