LPN/CMA/RMA Patient Call Center

1 day ago

Maple Grove, United States North Clinic Full time
Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission - improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth.

At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization's values.

$1,500 SIGN-ON BONUS: When hired as an LPN/CMA/RMA, you are eligible for a $1,500 tiered Sign-On Bonus Bonuses will be paid in three installments. All signing bonuses will be treated as regular income and subject to all applicable taxes.

Voyage Healthcare is looking for an LPN/CMA/RMA to work in our Patient Call Center at our Maple Grove clinic. This position is responsible for answering and appropriately taking messages from patients, pharmacies, home care agencies and other medical providers on the telephone.

This position is 4 days per week (8:15 AM - 5:00 PM) and has the ability to work remote one day per week after successful completion of the training period.

Responsibilities:
  • Responsible for utilizing standing orders, protocols/workflows, Briggs Triage book to provide caller with appropriate health information
  • Document all patient related interactions in the medical record as described via telephone
  • Collect all information needed from the caller, especially regarding an acutely ill patient, utilize Briggs to inform caller of appropriate disposition
  • Relay information to caller recommendations for next steps as it relates to symptoms, provider response, lab results, medications, etc.
  • Complete accurate, clear, detailed, thorough documentation on all telephone encounters and send telephone encounters to the providers for further action
  • Relays all information to provider from outside callers i.e. pharmacies, hospitals, home care agencies, long term care facilities, etc.
  • Promotes wellness by providing patient education materials, communicating provider's advice from written messages and instructions following clinic-specific protocols and per Briggs recommendations
  • Maintains confidentiality in all matters regarding the clinic, patients, and employees
  • Responsible for call-backs to patients pertaining messages sent to providers and lab results
  • Providers information regarding diagnostic procedures, medications, nutrition and maintenance of health and wellness per the Primary Care Provider's recommendation, per Briggs recommendations, or per Voyage Healthcare Provider Approved Standing Orders
Requirements:
  • Licensed by Minnesota Board of Nursing and/or Certification from AMT/AAMA
  • CPR Certification
  • Minimum 1 year experience preferred
  • Excellent communication and interpersonal skills
  • Strong organization skills and ability to work independently and in a team setting with minimal supervision
  • Ability to maintain customer service standards
Voyage Healthcare offers the following benefits:
  • Supportive, collaborative, and welcoming work environment where your contributions are valued
  • Paid Time Off (PTO)
  • Paid Holidays + birthday floating holiday
  • Medical, Dental & Vision Insurance
  • Long Term Disability Insurance (LTD)
  • Short-Term Disability Insurance (STD)
  • Company paid life insurance
  • Retirement Benefits with 401(k) match
  • Education Assistance
  • Employee Assistance Program (EAP)

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA

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