Help Desk, Sr Supervisor

1 month ago

Akron, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.

WHAT WE DO: enabling the future of vehicle care - wherever the road takes you.
WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.

JOB PURPOSE:

The Help Desk Supervisor provides focus, direction, organization, and support for a team of 3 Help Desk professionals. The supervisor monitors the assignments and performance of the Help Desk team members, ensures the Help Desk is running optimally, distributes requests, and manages priority tickets and projects.

As a Help Desk Supervisor, you will provide immediate supervision to the Help Desk team. This role involves setting and delegating day-to-day tasks to achieve operational objectives. While some of your time may be spent performing individual tasks related to the team, your supervisory activities will constitute a primary part of the job. You will be responsible for ensuring compliance with departmental or Company policies, procedures, and defined internal controls, as well as ensuring accountability and stewardship of resources (operational, financial, and human) in compliance with departmental standards and guidelines. This role offers a platform for your growth and development within the Company.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each of these essential functions at a satisfactorily level. Other essential and non-essential functions may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supervise the coverage schedule of the Help Desk team, allowing for exceptions of special requests, vacations, and paid time off.
  • As the supervisor of the Help Desk team, you will play a crucial role in our operations. Your responsibilities will include guiding team members as they handle tickets and projects and mentoring them on customer service, ticket, phone, walk-in interactions, communications, knowledge management issues, and policy and procedure.
  • Will work to be sure policies, practices, and procedures are known.
  • As a supervisor, you will have the chance to collaborate with various departments, interdepartmental teams, and special projects as requested. This collaborative aspect of the role enhances your professional network and contributes to our operations' overall success.
  • Relationships are developed when working at the Help Desk. Team members need to be comforted when, for example, a software application is not working as expected and given a feeling of confidence that their issue will be handled correctly. Problems need to be addressed quickly and effectively.
  • In this role, you will be able to learn and understand our Company's technology infrastructure. This includes supporting desktop-based software applications, hardware configurations, and system analysis. You will also be involved in integrating desktop and cloud-specific applications and will have the chance to analyze and document current systems and procedures. As a supervisor, you can make recommendations and mentor Help Desk team members, fostering their growth and development.
  • Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:

The Help Desk Supervisor is responsible for the day-to-day operations of DRB's Help Desk team.

HUMAN RELATIONS

This position interacts with internal customers and external third-parties.

Qualifications

Qualifications

Qualifications

Additional Qualifications/Responsibilities

MINIMUM REQUIREMENTS:
  • Education:
    • Associate's Degree in Information Technology, Computer Science, Programming, Engineering, or equivalent work experience.
  • Experience:
    • Minimum of five (5) years of technical and hands-on experience in technical support specialist skills, including installing, configuring, networking, and troubleshooting Desktop Operating systems and Microsoft Office applications.
    • Minimum of three (3) years of direct experience supervising and developing teams, including demonstrated leadership, management, communication, and teamwork skills.
    • Strong leadership and people development skills.
    • Experience making decisions in a fast-paced, dynamic work environment.
    • Excellent communication skills allow for troubleshooting and problem-solving via oral and written communication.
    • Ability to make decisions about scheduling, coverage, and ticket distribution to maximize the Help Desk's efficiency and productivity within the department and across the Company.
SKILL SETS:
  • Experience with enterprise information technology support, such as remote control, imaging, remote application deployment, and patch management.
  • Knowledge of all supported versions of Microsoft Windows, Apple Macintosh OS, Microsoft Office, standard OEM PC and Mac hardware, and laser and ink-based printers.
  • Ability to create and generate reports, track metrics, and create presentations.
  • Knowledgeable in MS Office (Excel, Word, PowerPoint)
  • Team building skills.

  • Help Desk, Sr Supervisor

    4 weeks ago

    Akron, United States DRB Systems LLC Full time

    Job DescriptionJob DescriptionDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of...

  • Help Desk, Sr Supervisor

    1 month ago

    Akron, United States DRB Systems LLC Full time

    Job DescriptionJob DescriptionDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of...

  • Help Desk, Sr Supervisor

    4 weeks ago

    Akron, United States DRB Systems LLC Full time

    Job DescriptionJob DescriptionDRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of...

  • Help Desk, Sr Supervisor

    4 weeks ago

    Akron, United States National Guard Employment Network Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Help Desk, Sr Supervisor

    4 weeks ago

    Akron, United States VetJobs Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Distribution Center Help Desk

    2 weeks ago

    Akron, United States Fastenal Full time

    Job Description Distribution Center Help Desk 940 W Wilbeth Rd, Akron, OH 44314 OH100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm Up to 20 hours/week OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time...

  • Distribution Center Help Desk

    4 weeks ago

    Akron, United States Fastenal Full time

    Job Description Distribution Center Help Desk 940 W Wilbeth Rd, Akron, OH 44314 OH100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm Up to 20 hours/week OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time...

  • Distribution Center Help Desk

    1 month ago

    Akron, United States Fastenal Full time

    Job Description Distribution Center Help Desk 940 W Wilbeth Rd, Akron, OH 44314 OH100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm Up to 20 hours/week OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time...

  • Sr. Support Technician

    1 month ago

    Akron, United States LSI Industries, Inc. Full time

    Job DescriptionJob DescriptionBuild your Career with an Industry LeaderHeadquartered in Cincinnati, LSI Industries (NASDAQ: LYTS) specializes in the creation of advanced lighting, graphics, and display solutions. The Company’s American-made products, which include lighting, print graphics, digital graphics, millwork, metal and refrigerated products, and...

  • Sr. Support Technician

    4 weeks ago

    Akron, United States LSI Industries, Inc. Full time

    Job DescriptionJob DescriptionBuild your Career with an Industry LeaderHeadquartered in Cincinnati, LSI Industries (NASDAQ: LYTS) specializes in the creation of advanced lighting, graphics, and display solutions. The Company’s American-made products, which include lighting, print graphics, digital graphics, millwork, metal and refrigerated products, and...

  • Distribution Center Help Desk

    1 month ago

    Akron, United States Fastenal Full time

    OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks,...

  • Distribution Center Help Desk

    4 weeks ago

    Akron, United States Fastenal Full time

    OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks,...

  • Reservations / Front Desk

    2 months ago

    Akron, United States ClubCorp Full time

    Job DescriptionWe are Invited.At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part...

  • Reservations / Front Desk

    2 months ago

    Akron, United States Invited Full time

    We are Invited. At , work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced,...

  • Reservations / Front Desk

    2 months ago

    Akron, United States Akron, Ohio, United States Full time

    Job Description We are Invited. At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best...

  • Reservations / Front Desk

    2 months ago

    Akron, United States Clubcorp Usa Incorporated Full time

    Job Description We are Invited. At Invited Clubs , work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a...

  • Reservations / Front Desk

    4 weeks ago

    Akron, United States Invited Full time

    We are Invited. At , work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced,...

  • Reservations / Front Desk

    4 weeks ago

    Akron, United States ClubCorp Full time

    Job DescriptionWe are Invited.At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part...

  • Reservations / Front Desk

    4 weeks ago

    Akron, United States Akron, Ohio, United States Full time

    Job Description We are Invited. At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best...

  • Reservations / Front Desk

    4 weeks ago

    Akron, United States Clubcorp Usa Incorporated Full time

    Job Description We are Invited. At Invited Clubs , work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a...