Reservations / Front Desk

2 weeks ago

Akron, United States Akron, Ohio, United States Full time
Job Description

We are Invited.

At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.

Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us.

Invited. Where You Belong.

Job Summary

Our job is not just about giving members and guests a smooth check-in and check-out. Our goal is for our team members to build a Firestone Experience for each member and guests that is memorable and unique. Our Front Desk Agents are responsible in delivering a wide range of services that guide members and guests through their entire stay. Whether processing operational needs, addressing member and guest requests, completing reports, or sharing the highlights of the local area, the Front Desk Team make transactions feel like part of the Firestone Experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Front Desk Representative - to get it right for our guests, and our business, each and every time.

Job Duties & Responsibility
  • Conduct Front desk duties such as, but not limited to check-in, check-outs, creating reservations, answering general inquiry calls, and assisting with guest requests.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty.
  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance is clean and professional.
  • Maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address member/guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; additionally, stand, sit, or walk for an extended period of time.
  • Perform other reasonable job duties as requested when assigned by supervisor/manager.

Have more questions? Check out ourInvited Jobswebsite to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks:LinkedInInstagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.

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