Manager, Account Management, US

Job Number 24063610
Job Category Brand Management
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The Manager, Account Management, US & Canada, works with the Director, Account Management, US & Canada and the continent team to maintain Homes & Villas by Marriott Bonvoy’s (HVMB) business relationships and grow partners post contract. To accomplish this, the Manager, Account Management, US & Canada assists the Director of Account Management, as the primary point of contact with Home Management Companies for Homes & Villas and is responsible for building and managing relationships to create long-term value. The role will focus on driving Revenue, Unit Growth, Channel Share, Intent to Recommend (ITR) and Home Management Company Overall Satisfaction (OSAT).

CANDIDATE PROFILE

Education and Experience 

•   High school diploma or GED and 7+ years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 3+ years’ experience in business/partnership development, real estate/home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance
•   Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment.
•   Demonstrated ability of strong project management and organizational skills with a service mindset
•   Willingness to travel 25-50%

CORE WORK ACTIVITIES

Account Management

•   Act as primary point of contact for assigned Home Management Company account portfolio to build engagement and maintain strong trusted relationships.
•   Manage all aspects of account partnership, ensuring continued communication and secure partner commitment with HVMB standards, regulatory, guest experience and marketing.
•   Work with accounts to drive content accuracy, rate and availability competitiveness on the platform to maximize booking conversion.
•   Evaluate existing partnerships and identify opportunities to develop account strategy and action plans to drive account performance.
•   Deliver business reviews to partners, providing relevant data insights and measuring success of key metrics.
•   Perform high level / directional connectivity troubleshooting and escalate with relevant HVMB technology teams and connectivity partners to resolution.
•   Educate partners on HVMB programs, platform enhancements and promotions. Deliver relevant trainings to partners as appropriate.
•   Manage listing retention and incremental pipeline with accounts to ensure continued platform growth.

Build Continent Infrastructure
•   Support Director, Account Management, US & Canada, to create and manage processes for the continent team to grow the portfolio.
•   Capture feedback from partners regarding product enhancements and processes to drive partner efficiencies, increased revenue and communicate that feedback internally to help drive continuous improvement.
•   Provide ongoing input to leadership in developing effective and scalable solutions to improve process efficiencies to support partner retention.
•   Collaborate closely with global HVMB discipline teams to support global and continent execution of HVMB strategies and programs.
•   Act as a resource to the broader HVMB discipline teams for Home Management Company specific questions.

Demonstrate and Apply Discipline Knowledge
•   Keep abreast of key demand/supply indicators, trends, and competitive information at a market level.
•   Attend trade shows, industry events and partner visits based on business needs.
•   Performs other reasonable duties and special projects as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

•   Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.  
•   Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•   Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
•   Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

Managing Execution

•   Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
•   Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•   Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

•   Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
•   Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
•   Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability 
•   Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
•   Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
•   Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
•   Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
•   Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
o   Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o   Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o   Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o   Reading Comprehension – Understands written sentences and paragraphs in work related documents.
o   Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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