Senior Manager, Product Designer

4 weeks ago

Cincinnati, United States Kroger Tech & Digital Full time

Manage a team of Product Designers. Drive product design initiatives, customer experience enhancements, and make individual contributions as needed. Has a deep understanding of the customer, and initiates research studies to uncover specific customer problems, insights and opportunities. Partner with Product Management, Engineering, Marketing, Merchandising and Data Scientists, along with Designers across customer journeys and product teams to shape the product vision. Evangelist of Product Design and ways of working. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger familyMinimum
- Bachelor's Degree Visual Design, Human-Computer Interaction, Industrial Design, or related field or equivalent work experience
- Demonstrated track record of collaborating effectively with user experience designers and technology partners
- Strong understanding of analytics, target measurement, and online/offline channel engagement attribution models
- Advanced skill with design tools, such as Sketch, Invision, Adobe CS
- Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement- Lead product teams and partner with stakeholders to develop the customer experience strategy and vision. Define customer centric experiences and communicate to company officers and senior management
- Serve as the advocate for users. Lead or oversee user research activities. Understand when research is needed to uncover insights
- Clearly define and focus on user problems. Map the customer experience across channels and touch points to reveal needs, pain-points, and business opportunities. Influence behavior changes to help achieve desired business outcomes
- Set standards for Design processes and artifacts, including user journeys, heuristic evaluations, wireframes, prototypes, and usability testing
- Plan and facilitate brainstorming and design-thinking activities with multi-disciplinary teams and create artifacts to demonstrate divergent thinking
- Create high and low fidelity prototypes - static or interactive - that have been tested with users and shared with stakeholders
- Measure, improve and enable continuous delivery to production
- Conduct usability testing, card sorting, click testing or other forms of testing to make sure ideas work for users
- Review existing solutions to ensure they meet design standards and best practices and make recommendations for improvements
- Set objectives and key results for product teams. Provide direction, feedback and approval on others work
- Embrace Agile environment and act as an advocate for customers, providing strategic leadership based in user-centered design, user research, customer analytics, and business goals
- Apply standards from design systems and/or brand guidelines, and contribute to design systems
- Travel to local campuses and to attend company meetings
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

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