Avaya Voice L2 Support

4 weeks ago

Roseburg, United States eTeam Full time
Job Description
  • 3-5+ years of experience in Voice Technologies, especially in Avaya Voice .
  • Basic understanding of Avaya CM & Aura Messaging 6.x & 7.x.
  • Hands-on experience on Avaya CPOD solution.
  • Good understanding on Avaya Legacy systems. Non-Voip Telephony solutions.
  • Good understanding of Avaya H.323 and SIP endpoint Registration and Troubleshooting.
  • Must be able to add stations, Trunk groups, Route pattern and ARS/AAR table.
  • Good understanding of AAM Voicemail services & user provisioning.
  • Good understanding of VoIP, H.323 and SIP services.
  • Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services, Paging Services, Wallboards
  • Must be able to diagnose call failures on VoIP and POTS and assist L3 on the analysis
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Avaya IP telephony Network Infrastructure.
  • Good understanding of ACD call flows and Vectoring knowledge with wallboard integrations.
  • Good understanding of Avaya CMS Architecture and integration with Avaya CM
  • Good understanding on Agents provisioning on Avaya CMS and fetching CMS reports
  • Independently resolve tickets within SLA, coordinate with Telco for Circuit issues and DIDs
  • Monitor Voice network via Monitoring tools like Solar wind, Nectar, Prognosis etc
  • Experience in providing logs to Avaya support team and resolve critical issues in timely manner
  • Experience in PSTN trunking, SIP trunking with Avaya and other IP PBX ( Onnet/Offnet ) calls
  • Provide assistance to WebEx conferencing solution
  • Hands on experience User Facing Features support and daily operation health check and monitoring

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