health services representative

HEALTH SERVICES REPRESENTATIVE - 64002187

Date: Mar 6, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 847498

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64002187

Pay Plan: Career Service

Position Number: 64002187

Salary: $33,759.96

Posting Closing Date: 03/19/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Open Competitive Opportunity

Specific Responsibilities:

This is a Health Services Representative position working in the Delray Beach Health Center. Work is performed under the general supervision of the Senior Community Health Nursing Supervisor. This position requires independent judgment, initiative, applying general knowledge of business practices and skills in applying instructions to accomplish various job functions. This is a bilingual position fluent both in English/ Spanish or English / Creole. This position will function as a "Floater" between Health Centers providing services as needed.

This position is designated as a sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocol and Procedures. Confidential data sets include, clinical data sets such as patient information, epidemiological information. This position may view, update and release patient information using the Health Management System (HMS}, to view, update, and release information. This also includes access to Employee Activity Reports (EARs), Electronic Health Records (EHR), Surveillance Tools & Reporting System (STARS).

Assist in performing intake vital signs procedures for patients attending clinics. Completes the required maternity forms. Accurately documents findings. Notifies nurse and/or provider if results are abnormal. Assist physician and other providers in the examination of patients. Provides patient education. Instruct patients in proper technique of collection of specimens.

Prepares, packages and sends specimens to the laboratory. Checks, cleans, and restocks examination rooms to ensure they are ready for start of clinic each day. Empties biohazard bags as needed, cleans and autoclaves gynecological instruments. Ensures adequate inventory for clinic. Tracks and follows up patients with positive Quantitative Fluorescence Technique (QFT). Follow up patients with positive QFT to ensure they have clinic appointments. Notifying patients of future appointments for X-rays or treatment.

Assist in preparation of records for clinics, laboratory and provider consultation. Assist in orientation of new employees. Tracks clients lost to care and follow up with missed appointments and sending out letters. Calls patients to remind them of clinic appointments. Participate in patient health education.

Follows up with Latent TB Infection (LTBI) tracking of positive IGRA results.

Participate in regularly scheduled clinic team meetings, and Quality Improvement (QI) activities.

Perform other related duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of basic medical and pharmaceutical terminology.

• Knowledge of basic computer software and electronic health records.

• Knowledge of instrument decontamination and sterilization.

• Skilled in using medical instruments or testing equipment.

• Ability to interview patients and obtain a complete medical history.

• Ability to use computer, computer programs, and office machines.

• Ability to establish and maintain effective working relationships, customer service skills.

• Ability to communicate effectively to convey information (verbally and writing) to others.

• Ability to plan, organize and coordinate work assignments.

• Must be fluent both verbally and in writing in English/Spanish or English/Creole.

Qualifications:

Licensure/registration/certification requirements: N/A

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Working hours:(A) Daily from8:00 AMto5:00 PM(B) Total hours in workweek40.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

225 South Congress Avenue, Delray Beach, FL 33445

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

• Flexible Spending Accounts;

• Tuition waivers;

• And more

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

DELRAY BEACH, FL, US, 33445

Nearest Major Market:Palm Beach

Nearest Secondary Market:Miami