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Business Analyst Lv2

3 months ago

Hopkins, United States Omni Inclusive Full time

Job Title: Client Relations Business Analyst

Work Address:9320 Excelsior Blvd. Hopkins, MN
Prefer candidates in the local area who can work in the office as needed.

Office is moving 6 miles to the west in the fall some time.

Schedule: Monday through Friday (8:00 5:00 PM CST)

The Client Relations Business Analyst is responsible for increasing the adoption and positive impact of Global IT's solutions for Cargill's employees and contractors. In this role, you will work with IT teams to develop high-value and influential content, conduct stakeholder analysis and change impact assessments, and implement the client experience framework.

Key Accountabilities

Work with, and advise, IT teams to develop strategy around client experience and communications (including, but not limited to: newsletters, emails, articles, channel optimization, videos, website, stakeholder analysis, change impact assessments and user acceptance testing)

Lead sessions with both clients and IT teams to gain feedback and/or educate

Use client feedback and data analytics to educate IT teams and continuously improve approach toward a positive client experience

Independently handle complex issues with minimal supervision, while escalating to appropriate staff when necessary

Other duties as assigned

Minimum Qualifications

Bachelor's degree in a related field or equivalent experience

Minimum of three years of related work experience

Experience designing and editing various forms of communications with attention to detail

Strong curiosity to help make IT tools understandable to all Cargill employees

Data analytics skills

Ability to research and use that research to craft effective communications

Fluent in English

Preferred Qualifications

Experience with SharePoint, Teams, basic video editing, and Poppulo or similar email management tool

Experience working within a global, matrixed organization

Ability to influence others

Strong customer service skills

Solid understanding of task prioritization and project management principles
Comments for Suppliers: Prefer candidates in the local area who can work in the office as needed.