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HUD Service Coordinator-Cypress Cathedral

2 months ago


Winter Haven, United States Arnold Grounds Property Management Full time

Arnold Grounds Apartment is a leading property management company committed to providing exceptional living experiences for our residents. We are seeking a HUD Resident Service Coordinator with light administrative assistant duties to join our team and help us enhance the satisfaction and well-being of our community members.

Job Description:

Position Overview: As a HUD Resident Service Coordinator with Administrative Assistant Duties, you will be a vital link between our residents and the property management team. Your role will focus on fostering positive relationships with residents, addressing their needs, and ensuring a pleasant living environment. In addition, you will provide essential administrative support to streamline daily operations.

Key Responsibilities:

  1. Resident Engagement:

    • Build and maintain strong relationships with residents, acting as a primary point of contact for their inquiries and concerns.
    • Organize and execute resident events, activities, and initiatives to promote a sense of community and enhance resident satisfaction.
    • Facilitate wellness and educational programs for residents
    • Assist residents with support networks and consult with tenant organizations and resident management.
    • Partnership with community-based services.
    • Excellent Communcation Skills
    • Must be an advocate on the behalf of their residents
  2. Administrative Support:

    • Assist with general administrative tasks, such as answering phone calls, responding to emails, and maintaining calendars.
    • Help manage maintenance requests, work orders, and follow-up on resident inquiries or issues.
    • Maintain accurate records, files, and documentation related to resident interactions.
  3. Communication:

    • Communicate and enforce community policies and regulations while addressing resident compliance and disputes professionally and diplomatically.
    • Prepare and distribute community newsletters, updates, and announcements to keep residents informed about events and important information.
  4. Feedback and Improvement:

    • Collect resident feedback and suggestions and relay them to the property management team for continuous improvement of community services and facilities.
    • Monitor and report any potential concerns or issues affecting resident satisfaction.

Qualifications:

  • High school diploma or equivalent; bachelor's degree in related field preferred. But no required
  • Previous experience in resident relations, customer service, or a related role.
  • Strong interpersonal and communication skills with the ability to resolve conflicts professionally.
  • Proficiency in Microsoft Office and other relevant software.
  • Highly organized and detail oriented.
  • Ability to handle sensitive and confidential information with discretion.
  • Bilingual Preferred but not required.