Genesys Cloud Engineer
2 weeks ago
- Bachelor's degree preferred.
• Genesys Certified Professional Certification highly preferred
• Cisco Contact Center Certification (or related)
• Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform
• Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.
• Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)
• Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.
o bility to control or lead conversations with various support groups
• . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
• • Strong cross technical background with proven troubleshooting skills
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Sr. Genesys Cloud Engineer
2 weeks ago
Irving, United States Diverse Lynx Full time• Bachelor's degree preferred. • Genesys Certified Professional Certification highly preferred • Cisco Contact Center Certififcation (or related) • Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform • Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management. • Knowledge to design...
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Sr Genesys Cloud Engineer
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