Sr Genesys Cloud Engineer
2 weeks ago
Technical/Functional Skills
• Bachelor's degree preferred.
• Genesys Certified Professional Certification highly preferred
• Cisco Contact Center Certififcation (or related)
• Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform
• Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.
• Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)
• Experience in Genesys Dialog engines and BOT flow development • 3rd party integrations- Salesforce, e911, CCSP.
o Ability to control or lead conversations with various support groups
• . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
• • Strong cross technical background with proven troubleshooting skills
Experience Required
• Typically, 3-4 years of experience working with Genesys cloud
• Contact Center Solutions: Extensive experience in designing, implementing and managing contact center services.
• System Integration: Proven experience in integrating Genesys cloud with other enterprise system.
• Genesys Cloud: Hands on experience with Genesys cloud architecture, API's & tools
• Experience providing technical support & troubleshooting for Genesys cloud or similar systems.
• Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc
Roles & Responsibilities
Responsibilities -
• Genesys Cloud Development: Lead the development and configuration of Genesys cloud solutions.
• Configure, troubleshoot & support various Omnichannel Telephony platforms.
• Transition, Migration & Support of Enterprise Contact Center
• Operations support for Enterprise Contact Center (Genesys Cloud)
• Review & critique HLDs and LLDs
• The role requires extensive client & vendor management.
• Work closely with cross-functional teams to define and implement call center and UC strategies, ensuring efficient use of resources and optimal customer experience.
• Role requires significant interaction and collaboration with customers, other engineering gr oups, product, planning, operations, IT organizations, vendor development and support groups, as needed.
• Introduce prevalent industry best practices and processes.
Generic Managerial Skills
• Team Leadership
• Decision making
• Project Planning
• Effective Communication ,
• Vendor Management
• Mentoring/Training skills
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
-
Sr. Genesys Cloud Engineer
2 weeks ago
Irving, United States Diverse Lynx Full time• Bachelor's degree preferred. • Genesys Certified Professional Certification highly preferred • Cisco Contact Center Certififcation (or related) • Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform • Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management. • Knowledge to design...
-
Genesys Cloud Engineer
2 weeks ago
Irving, United States Syntricate Technologies Full timeRequired Skills: Bachelor's degree preferred. • Genesys Certified Professional Certification highly preferred • Cisco Contact Center Certification (or related) • Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform • Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management. •...
-
Genesys Cloud Solutions Specialist
1 week ago
Irving, Texas, United States Syntricate Technologies Full timeJob description summary in 30 words: Genesys certified professional with Cisco contact center certification, 3 years experience in Genesys Cloud/Pure Cloud, and skills in IVR, data tables, call flow, and problem management.Required Expertise includes design and development of complex call flows (inbound, in-queue, outbound, advanced ACD routing, data tables,...
-
Sr. DevOps Engineer
1 month ago
Irving, United States CornerStone Technology Talent Services Full timeWe are seeking for a stunning Sr. CloudOps Engineer to be a Sr. Contributor of PTI’s CloudOps team. A stunning candidate is …A voracious learner both personally and technicallyHumbly self-aware that growth is a continuous upward journey and supports that in othersConstantly identifying and addressing the biggest constraint point. They have clear,...
-
Sr. DevOps Engineer
2 weeks ago
Irving, United States Pieces Technologies Full timePieces Technologies is looking for a stunning Sr. CloudOps Engineer to be a Sr. Contributor of PTI's CloudOps team. A stunning candidate is A voracious learner both personally and technically Humbly self-aware that growth is a continuous upward journey and supports that in others Constantly identifying and addressing the biggest constraint point. They have...
-
Senior Cloud Software Engineer
1 week ago
Irving, Texas, United States Resource Informatics Group Full timeJob SummaryWe're seeking a skilled Sr. Cloud Software Engineer - Java to join our team at Resource Informatics Group. The ideal candidate will have hands-on experience in developing cloud-native applications using Spring, Spring Boot, and cloud platforms like AWS and Azure.Key ResponsibilitiesDesign and develop containerized cloud applicationsCollaborate on...
-
Sr. DevOps Engineer
1 month ago
Irving, United States Pieces Technologies Full timePieces Technologies is looking for a stunning Sr. CloudOps Engineer to be a Sr. Contributor of PTI's CloudOps team. A stunning candidate is ... A voracious learner both personally and technically Humbly self-aware that growth is a continuous upward journey and supports that in others Constantly identifying and addressing the biggest constraint point. They...
-
Sr Performance Engineer
4 weeks ago
Irving, United States Knack Solutions Full timeAbout the job Sr Performance Engineer ***W2 only***Position: Sr Performance Engineer Work Authorization: NO EAD/OPT/GC EAD Location: Irving, TX (need to go onsite for 2-3 days a week) - No remote One should have min 110 linked connections & send profiles with work authorization copy Description: Need an engineer with Prod Support and Monitoring exposure to...
-
Cloud Engineer
2 weeks ago
Irving, United States Indotronix International Corporation Full timeMust be local to Dallas and available to work a Hybrid schedule (1-2 days per week) No subvending allowed Role: Sr. Cloud Engineer Location: Hybrid (1-2 days onsite/week in Irving, TX) Duration: Contract Description: Strongly Desired requirements, which are for an advanced, seasoned professional: * Fluent in business and technical English, reading, writing...
-
Lead / Sr. Big Data Engineer
4 weeks ago
Irving, United States Infovision Full timeJob Title: Lead / Sr. Big Data EngineerLocation: Irving, TX (Hybrid 2-3 days/week)Duration: 12+ MonthsRequired Skills: Big data expert with 9+ years experience in Hadoop Big data ecosystemSpark - Batch Streaming (Python, Scala)Experience in cloud environment specially Google Cloud PlatformExperience in developing both batch and real-time streaming data...
-
Sr. DevOps Engineer
3 weeks ago
Irving, United States Pieces Technologies Inc Full timeJob DescriptionJob DescriptionPieces Technologies is looking for a stunning Sr. CloudOps Engineer to be a Sr. Contributor of PTI’s CloudOps team. A stunning candidate is …A voracious learner both personally and technicallyHumbly self-aware that growth is a continuous upward journey and supports that in othersConstantly identifying and addressing the...
-
Cloud Engineer
1 week ago
Irving, United States Indotronix International Corporation Full timeMust be local to Dallas and available to work a Hybrid schedule (1-2 days per week) No subvending allowed Role: Sr. Cloud Engineer Location: Hybrid (1-2 days onsite/week in Irving, TX) Duration: Contract Description: Strongly Desired requirements, which are for an advanced, seasoned professional: * Fluent in business and technical English, reading, writing...
-
Sr Software Engineer- Backend
1 month ago
Irving, United States OscarMike Full timeDescription Sr Software Engineer- Backend This role is onsite in Irving, TX. [DIG11359] We are looking for a Senior Software Engineer to join a team of multidisciplinary team of engineers who create digital products that millions of customers experience every day. We are seeking seasoned backend services developers who can perform hands-on software...
-
Sr Software Engineer
4 days ago
Irving, United States OscarMike Full timeDescription Sr Software Engineer- Backend This role is onsite in Irving, TX. [DIG11361] We are looking for a Senior Software Engineer to join a team of multidisciplinary team of engineers who create digital products that millions of customers experience every day. We are seeking seasoned backend services developers who can perform hands-on software...
-
Sr Software Engineer
1 month ago
Irving, United States OscarMike Full timeDescription Sr Software Engineer- Backend This role is onsite in Irving, TX. [DIG11361] We are looking for a Senior Software Engineer to join a team of multidisciplinary team of engineers who create digital products that millions of customers experience every day. We are seeking seasoned backend services developers who can perform hands-on software...
-
Lead / Sr. Big Data Engineer
2 months ago
Irving, United States InfoVision Inc. Full timeJob Title: Lead / Sr. Big Data EngineerLocation: Irving, TX (Hybrid 2-3 days/week)Duration: 12+ Months Required Skills: Big data expert with 9+ years experience in Hadoop Big data ecosystemSpark - Batch Streaming (Python, Scala)Experience in cloud environment specially Google Cloud PlatformExperience in developing both batch and real-time streaming data...
-
Cloud Systems Engineer
4 months ago
Irving, United States Saxon Global Full timeAWS Engineer - Pacific Dental Services - Irving, TX The Engineer, Cloud Systems will be part of an industry leading IT team working in a fast paced, cloud-first environment at Pacific Dental Services. Reporting to the Sr Manager, Systems and Network Engineering, this individual will be responsible for day-to-day tasks functioning primarily as cloud...
-
Cloud Infrastructure Engineer
3 days ago
Irving, Texas, United States Resource Informatics Group Full timeAbout the Role:We are seeking a Cloud Infrastructure Engineer to join our team at Resource Informatics Group. As a key member of our engineering team, you will be responsible for designing, building, and maintaining our cloud infrastructure using IAC (infrastructure as code) tools such as Terraform. Your experience with scripting in Python and Ansible will...
-
Sr. Software Engineer
1 week ago
Irving, United States MCKESSON Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.What you do at McKesson matters. We foster a culture...
-
Multi Cloud Engineer
2 weeks ago
Irving, United States Resource Informatics Group Full timeMulti-Cloud Engineer for a long-term contract opportunity with one of our direct clients in Des Moines, IA *This position is remote Job Description: We are seeking a versatile and skilled Multi-Cloud Engineer, specializing in providing support for multiple public cloud providers and their offerings. The ideal candidate will have a deep understanding of...