Community Healthcare Worker
2 months ago
Engage members either face to face in a facility or community setting or over the phone
Conduct comprehensive member assessment that includes bio-psychosocial, functional, and behavioral
health needs
Utilize motivational interviewing techniques to help members identify and understand their intrinsic
goals and motivate members to engage in positive behavior change
Utilize active listening to collect and retain member information and incorporating responses as they are
presented to complete assessment
Engage members to participate in the assessment process and collaboratively develop plan of care based
on their individual needs, preferences, and objectives
Identify urgent member situations and escalate to the next level when necessary
Work with members to develop healthcare goals and identify potential barriers to achieving healthcare
goals
Educate members on health and wellness information related to assist with self-management
Collaborate with members to create solutions to overcome barriers to achieving healthcare goals
Identify relevant community resources available based on member needs
Present complex case information to interdisciplinary care team and obtain input to member plans as
necessary
Use desk top computer applications (e.g., Excel, Word, Outlook, Office Communicator) to summarize
information (e.g., reports) or communicate member information to others
Document information (e.g., assessment information, member interactions, referrals, follow up plans) in
relevant computer systems
Learn updates and changes to computer systems/applications and apply to navigate applications
effectively
Execute and meet performance goals within a virtual environment
Requirements
Strong desire and passion to help and work with members with complex medical, behavioral, or social
needs
Bachelor's degree in social work, licensed practical nurse (LPN), CNA/HHA preferred or HS graduate with
3 years of experience working within the community health setting in a health care role or experience with
motivational interviewing
Must be fully vaccinated against Covid 19
Ability to prove technical knowledge of Microsoft products including Word and Outlook; ability to learn
clinical applications quickly
Must have a designated workspace and access to secure high-speed internet via cable/DSL in home
Current driver's license, auto insurance, and ability to travel on occasional field visits to
members/hospitals
Must live in the Philadelphia, PA region
Preferred Qualifications:
Bilingual
Motivational Interviewing
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