Customer Service Client Care Coordinator Full time Oahu

2 weeks ago

Honolulu, United States Premier Restoration Hawaii Full time

****At Premier Restoration Hawaii, our mission as Kama’aina just like you, is to help the people and businesses of Hawaii get their lives back to normal as quickly as possible. We work as a team on all levels, serving our community with compassion, respect and honor and treating every emergency as if it were our own. Operating under the original name Maui Fire & Flood, our company, over 15 years, has gained statewide awareness as one of the best restoration and reconstruction services. No matter the size or scope of your restoration needs, we’ll be there to get your home, business or facility back to normal.

C3 (Client Care Coordinator) Summary of Position:

The role of the C3 is to be the conduit and coordinator of the work required for each project. The C3 is responsible for conveying all information to all parties involved, but not limited to: internal customers (managers and team members), property owners, building managers, association contacts, insurance contacts, tenants, subcontractors and all involved with the same job.

The C3 helps coordinate mitigation, remediation, and repairs efficiently by understanding the loss, assisting with, and scheduling teams to the job, arranging testing as appropriate based on the estimates, and communicating the process flow and estimated timelines to the client. In addition, the C3 is responsible for sending out work authorizations, deposit requests, contracts, and invoicing for a job.

Essential Duties:

  • Receive new leads and initiates contact with the customer. Notifies team members of the new job lead and establishes good rapport with the customer.
  • Create projects in our “CRM” – Customer Relationship Management platform.
  • Work with the entire Premier team
  • Schedule Matterport (3D camera) inspections.
  • Send and secure sensitive documents
  • Secures deposit payments concurrent with the contract
  • Follow-up daily/weekly by calling and emailing the customer until the job is completed and we have collected invoiced amounts.
  • Request “progress invoicing” per contract or as directed by the foreman or supervisor
  • Send and secure signed Time & Materials pricelist.
  • Review job project for final invoicing.
  • Complete file quality checklist
  • Email accounting for all invoicing. Once received, email to customer.
  • If multiple invoices, send in one email with clear communication and breakdown of charges.
  • Follow up for payment weekly- first 45 days, follow AR checklist
  • Send final paid invoices (PIF) to customer.

Must have 3-5 years customer service experience. Must be able to multi-task, professionally write and speak clearly and effectively. Must be detailed, well-organized, and efficient with all job files. We are searching for someone who prides themselves on providing exceptional customer service with extensive follow-up and follow-through. Accuracy is essential to the work performed. Experience in the restoration industry is preferred. A great attitude and willingness to learn and grow will always be considered. We are willing to train the right person for the role.

Great benefits:

  • Paid Time Off
  • Health, Dental, & Vision Insurance
  • Matching 401(K) Plan
  • Service Awards and On The Spot recognition program

Type/Shift: Full-Time, Monday - Friday, 7:00am - 4:00pm

Pay: Starting at $22.00/hour, DOE

All offers of employment are contingent upon satisfactory completion of our pre-employment screening process.

  • Customer Service

    7 days ago

    Honolulu, United States Premier Restoration Hawaii Full time

    At Premier Restoration Hawaii, our mission as Kama'aina just like you, is to help the people and businesses of Hawaii get their lives back to normal as quickly as possible. We work as a team on all levels, serving our community with compassion, respect and honor and treating every emergency as if it were our own. Operating under the original name Maui Fire &...

  • Customer Service

    6 days ago

    Honolulu, United States Premier Restoration Hawaii Full time

    At Premier Restoration Hawaii, our mission as Kama'aina just like you, is to help the people and businesses of Hawaii get their lives back to normal as quickly as possible. We work as a team on all levels, serving our community with compassion, respect and honor and treating every emergency as if it were our own. Operating under the original name Maui Fire &...

  • Care/Sales Coordinator

    10 hours ago

    Honolulu, United States Always Best Care Full time

    We care about our clients...PROOF OF FULL VACCINATION FOR Covid-19 is required and must have lived in Hawai'i for the last 10+ years. Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services along with skilled home health care. Always Best Care clients receive extraordinary care in an inspiring...

  • Client Services Manager

    17 hours ago

    Honolulu, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Oahu Home Care Office . If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence,...

  • Client Services Manager

    2 days ago

    Honolulu, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care has an immediate opening for a **Client Services Manager** in our **Oahu Home Care Office** . If you are looking for an exciting career opportunity in a growing industry, a **Client Services Manager** could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion,...

  • CNA/Client Care Coordinator

    1 week ago

    Honolulu, United States Home Instead - Honolulu, HI Full time

    We are Home Instead Honolulu and we service the greater Honolulu area, Leeward side, West Side, and Central Oahu. We are seeking a professional and compassionate Certified Nursing Assistant with a love for caring for elderly, the skills to train new CAREGivers, and the heart to be in the business of caring. If this describes you, you might be the perfect fit...

  • Client Care Manager

    1 month ago

    Honolulu, United States Always Best Care Senior Services - Oahu Full time

    Job DescriptionJob DescriptionSince 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services along with skilled home health care. Always Best Care clients receive extraordinary care in an inspiring environment with caring people. Our Care Coordinators have worked with more than 25,000 seniors across the...

  • Coach

    2 weeks ago

    Honolulu, United States Oahu Academy Full time

    Overview:Oahu Academy is seeking a dedicated and experienced Soccer Coach to join our dynamic team. We have a Head Coach and an Assistant coach position open. Both are part-time. As a Soccer Coach at Oahu Academy, you will play a key role in developing and mentoring youth student-athletes, fostering a culture of excellence, sportsmanship, and personal...

  • Coach

    1 week ago

    Honolulu, United States Oahu Academy Full time

    Overview:Oahu Academy is seeking a dedicated and experienced Soccer Coach to join our dynamic team. We have a Head Coach and an Assistant coach position open. Both are part-time. As a Soccer Coach at Oahu Academy, you will play a key role in developing and mentoring youth student-athletes, fostering a culture of excellence, sportsmanship, and personal...

  • Patient Care Coordinator

    8 hours ago

    Airport Area, Honolulu, United States ALTRES Staffing Full time

    Patient Care Coordinator (214856-05)Our client is seeking a Patient Care Coordinator who will be directly coordinating communications with staff nurses, clinical pharmacists and dieticians. The ideal candidate will have 2 years of customer service experience and previous experience working in the medical field. Interested? Apply today for immediate...

  • Patient Care Coordinator

    2 days ago

    Airport Area, Honolulu, United States ALTRES Staffing Full time

    Patient Care Coordinator Our client is seeking a Patient Care Coordinator who will be directly coordinating communications with staff nurses, clinical pharmacists and dieticians.The ideal candidate will have 2 years of customer service experience and previous experience working in the medical field.Interested? Apply today for immediate...

  • Corrections RN

    1 month ago

    Honolulu, United States ALTRES Staffing Full time

    Corrections RN (Oahu) (Oahu924)We are currently looking for RNs for correctional facilities across Oahu. We have multiple locations and per diem assignments that allow you to create a work schedule that fits your lifestyle--work when you want, as often as you want! Don't have RN work experience yet? That's no problem, we're also hiring new RN...

  • Client Care Specialist

    1 month ago

    Honolulu, United States ALTRES Staffing Full time

    Client Care Specialist (213768-60)#CORPORATE_INDEEDWe have an immediate opening for a Client Care Specialist. In this crucial role, you will maintain an open communication stream with clients and help resolve customer concerns and questions. Applicants for this role should have two years of practical client service and/or human resources experience or a...

  • Facility CNA

    11 hours ago

    Honolulu, United States Always Best Care Senior Services - Oahu Full time

    Job DescriptionJob DescriptionJob SummaryAlways Best Care Senior Services – Oahu is seeking a full-time Facility CNA / Certified Nursing Assistant to join our team. This individual will provide exceptional care to elderly and disabled patients in addition to other duties as assigned. The Facility CNA/Certified Nursing Assistant should be compassionate,...

  • Client Care Administrative Assistant

    7 days ago

    Honolulu, Hawaii, United States ALTRES Staffing Full time

    Client Care Administrative Assistant #CORPORATE_INDEEDWe are looking for relationship builders and problem solvers for a full-time Client Care Administrative Assistant position. This role will require someone who cares and understands how to work with clients and solve the problems they face as employers every day. If you are a creative thinker who...

  • Client Care Administrative Assistant

    6 days ago

    Honolulu, United States ALTRES Staffing Full time

    Client Care Administrative Assistant (214329-60)#CORPORATE_INDEEDWe are looking for relationship builders and problem solvers for a full-time Client Care Administrative Assistant position. This role will require someone who cares and understands how to work with clients and solve the problems they face as employers every day. If you are a creative thinker...

  • Client Care Coordinator

    1 day ago

    Honolulu, United States BrightStar Care Full time

    Do you have what it takes to join the best private duty home care organization in Hawaii? We are hiring reliable, positive, conscientious, compassionate, and capable professionals to join us in our commitment to providing the best possible care to clients in their own homes. We consistently strive together to provide the best possible experience for our...

  • Client Care Coordinator

    16 hours ago

    Honolulu, United States BrightStar Care Full time

    Do you have what it takes to join the best private duty home care organization in Hawaii? We are hiring reliable, positive, conscientious, compassionate, and capable professionals to join us in our commitment to providing the best possible care to clients in their own homes. We consistently strive together to provide the best possible experience for our...

  • Client Care Specialist

    1 month ago

    Honolulu, Hawaii, United States ALTRES Staffing Full time

    Client Care Specialist #CORPORATE_INDEEDWe have an immediate opening for a Client Care Specialist. In this crucial role, you will maintain an open communication stream with clients and help resolve customer concerns and questions.Applicants for this role should have two years of practical client service and/or human resources experience or a degree in...

  • Functional Family

    6 hours ago

    Honolulu, United States Parents and Children Full time

    Parents and Children Together is a statewide company that works with Hawaii’s children, individuals, and families to create safe and promising futures. Our vision is for Hawaii to be a peaceful, safe, and vibrant community with opportunities for all to fulfill their dreams. Our company culture is deeply embedded by our Core Values of Respect,...