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Web Coordinator

4 weeks ago

Houston, United States HOUSTON SYMPHONY SOCIETY Full time
Job Details

Job Location
Esperson - Houston, TX

Position Type
Full Time

Education Level
High School

Job Category
Marketing

Description

Job Title: Web Coordinator

Department: Marketing

Reports to: Web Experience Director

Status: Regular, full-time, exempt from overtime

Summary:

Oversee the day-to-day management of the Houston Symphony website and its ticketing integration with Tessitura, including user-facing content, ecommerce, and back-end maintenance.

Essential Job Functions
  • With guidance from the Web Experience Director, manage, prioritize, and complete website updates based on cross-departmental projects, requests, and objectives with support from the Marketing Department
  • Oversee maintenance including liaising with outside web vendors and internal IT department to coordinate on and conduct regular back-end updates as well as troubleshoot any technical malfunctions
  • Collaborate with colleagues, predominantly Ticketing Database Manager, to ensure that website ecommerce reflects intended product descriptions, pricing, and purchase functionality
  • Work across departments to make website content updates including building out new pages and updating and ensuring accuracy on existing pages
  • Create and maintain landing pages used for campaigns
  • Collaborate with the Web Experience Director to optimize pages for mobile-first and multi-device accessibility.
  • Work with the Marketing Director and Web Experience Director to conduct A/B testing on webpages to test campaign performance and optimize web experience.
  • Monitor and administer web analytics dashboards, primarily GA4, Google Looker Studio, GTM while pointing out key areas of importance and proactively addressing needed improvements or investigating anomalies.
  • Collaborate with the artistic/operations department to manage the weekly livestream setup. Maintain livestream metrics for subscription concerts on an ongoing basis.
  • Crosstrain and backup marketing colleagues on email and social media marketing tasks as needed.
  • Work concert duty as required by the marketing and communications team (approximately once a month, involving evening/weekend hours)
  • Perform additional duties as required by the Houston Symphony Society
Qualifications

Qualifications:
  • High School Diploma / GED
  • Minimum of 2 years' relevant experience
  • Software
    • Required:
      • CSM (WordPress Preferred)
      • HTML
      • GA4
      • Basic knowledge of hosting (WP Engine)
    • Desired:
      • CSS
      • GTM, GSC
      • Adobe
      • Tessitura / TNEW
  • Experience working with Advanced Custom Fields (ACF) is a plus.
  • Demonstrates strong problem-solving skills.
  • Exceptional communication skills and strong attention to detail
  • Strong team player; comfortable working cross function
  • Data Driven
  • Passion for web, UX, ID and demand generation. Interest in or experience with music a plus

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