Case Manager

2 months ago

Dearborn Heights, United States The Salvation Army USA Central Territory Full time

Position Summary: The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Essential Responsibilities:

  • Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes.
  • Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army's services; coordinates services and communicates about cases; assures that valid releases of information are on file.
  • Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate.
  • Enhances personal knowledge and skill through community and agency educational forums.
  • Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate.
  • Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
  • Perform other duties as assigned.

Additional Responsibilities:

  • Oversee and manage Food Pantry operations.
  • Oversee and manage Pathway of Hope program.
  • Oversee seasonal assistance programs, such as (but not limited to) Angel Tree, Back to School, etc.

Qualifications:

Education/Experience:

  • Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
  • 2 or more years of applicant interview or case management
  • Experience working with program target population (preferred).

Skills, Knowledge & Abilities:

  • Learn and adhere to The Salvation Army Social Services Code of Ethics.
  • Adhere to professional codes of ethics as they apply to professional licensing.
  • Understand and adhere to professional boundaries within and outside of the organization.
  • Maintain client confidentiality and obtain appropriate releases of information.
  • Complete Safe From Harm training and keep current as needed.
  • Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation.
  • Complete Caseworker Certification Program within 120 days of hire.

Computer Skills:

  • Proficient in Microsoft Office 365.
  • Working knowledge of TEAMS and SharePoint.
  • Proficient in SIMS (ServicePoint) software within 90
  • Willingness to learn new software as needed.

Certificates and Licenses:

  • Complete Safe from Harm training and keep current as needed.
  • Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR).

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